Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an all-encompassing solution specifically crafted for businesses seeking reliable and efficient network management. This extended service plan ensures that your network environment remains stable and secure, allowing you to concentrate on your core business activities without interruptions. With a strong commitment to excellence, this service empowers your organization with essential tools and resources for optimal performance.

• 24 x 7 Availability: Experience around-the-clock support with a dedicated team ready to assist you at any hour. This guarantees that any network issues can be promptly addressed, minimizing downtime and maintaining high productivity levels.
• 4-Hour On-Site Support: Benefit from rapid response times with guaranteed 4-hour on-site service. Our skilled technicians are prepared to diagnose and resolve issues swiftly, ensuring uninterrupted business operations.
• Parts Exchange Service: Take advantage of our advanced parts replacement service, allowing for quick exchanges of faulty components with minimal hassle. This feature ensures that your network remains operational while we address any hardware needs.
• Electronic and Physical Service Options: Enjoy the flexibility of choosing between electronic or physical service types to meet your unique business requirements. This ensures you receive the most convenient support based on your operational structure.
• One Year Service Duration: With a comprehensive year of service included, you can have peace of mind knowing that your network is supported throughout the entire period, enabling you to focus on growth and innovation.

Technical Details

• Service Type: Managed Services MonitoringPLUS
• Service Duration: 1 Year
• Support Level: 24 x 7 x 4 Hour On-site Support
• Service Delivery: Electronic and Physical Options
• Parts Replacement: Included Advanced Parts Exchange Service

How to Install

To get started with your Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these steps:

1. Purchase the service through an authorized Extreme Networks dealer or online store.
2. Upon purchase, you will receive an activation code and detailed instructions via email.
3. Follow the provided activation instructions to set up your service account.
4. Once activated, you can access your 24 x 7 support portal and request on-site assistance as needed.
5. For any hardware replacements, notify our support team through the portal or via phone, and follow the instructions for parts exchange.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24 x 7 support, 4-hour on-site assistance, parts replacement services, and both electronic and physical service options.
• How do I request on-site support? You can request on-site support through the support portal or by contacting our support team directly.
• Is there a limit to the number of service requests I can make? There is no limit to the number of service requests; you can contact us as needed within your service duration.
• What happens if my hardware needs to be replaced? Our parts replacement service will facilitate a quick exchange of faulty components, ensuring minimal downtime.
• Can I customize my service plan? While this is a standard service offering, additional customization options may be available upon request. Please contact our sales representatives for more information.