Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential solution for businesses that prioritize network reliability and superior performance. Designed with a focus on exceptional support, this extended service plan ensures that your investment in Extreme Networks technology is both safeguarded and optimized. With 24/7 monitoring and assistance, you can trust that your network operates seamlessly around the clock, allowing your business to thrive without interruptions.

• 24/7 Support: Enjoy the reassurance of round-the-clock access to our expert support team, ready to resolve any issues swiftly and efficiently, minimizing downtime for your organization.
• Next Business Day On-site Service: Get timely assistance with next business day on-site support, ensuring you receive the help you need without the hassle of long wait times.
• Comprehensive Parts Replacement Service: Benefit from an extensive parts replacement service that covers both electronic and physical components, facilitating quick problem resolution and maintaining smooth operations.
• One Year Coverage: Secure your network for a full year with continuous monitoring and support, maximizing efficiency and reliability in your daily operations.
• Enhanced Usability and Efficiency: The unique characteristics of our service are specifically designed to boost usability and operational efficiency, instilling confidence in your network's performance.

Technical Details of the Product

• Service Type: Managed Services MonitoringPLUS
• Service Duration: 1 Year
• Service Level: 24 x 7 x Next Business Day On-site Support
• Service Includes: Parts Replacement (Electronic and Physical)

How to Install

To take advantage of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:

1. Contact your Extreme Networks representative to initiate the service agreement.
2. Provide necessary information about your existing network infrastructure.
3. Upon agreement, you will receive documentation detailing the service coverage and support contact information.
4. In case of an incident, reach out to the support team via the designated contact channels.
5. Prepare for the service technician's visit if on-site assistance is required.

Frequently Asked Questions

• What is included in the MonitoringPLUS service? The MonitoringPLUS service includes 24/7 support, next business day on-site assistance, and parts replacement for both electronic and physical components.
• How quickly can I expect assistance? Our service guarantees next business day on-site support, ensuring rapid response times to minimize disruption to your operations.
• Is there a limit to the number of service calls I can make? There is no limit to the number of service calls. Our goal is to provide you with the support and solutions you need whenever issues arise.
• Can I extend the service coverage after one year? Yes, you can renew or extend your service coverage at the end of the one-year period by contacting your Extreme Networks representative.
• How can I ensure that my network remains efficient during the service period? Regular communication with our support team and routine maintenance checks will help keep your network running smoothly.