Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service is a comprehensive solution tailored for businesses seeking exceptional network management and support. This one-year service plan emphasizes proactive monitoring and expert assistance, ensuring optimal network performance while greatly reducing the chance of downtime. With a focus on reliability and security, you can enjoy peace of mind knowing that your network is consistently monitored and maintained by seasoned professionals.

• Continuous Remote Network Monitoring: Experience the benefits of 24/7 network monitoring that delivers real-time insights into your network's health, performance, and security. Stay ahead of potential issues and guarantee uninterrupted service.
• Technical Support Anytime: Gain access to Extreme's NetworkControl Center (NCC), which is available around the clock. Report issues, ask product-related questions, and receive expert assistance whenever you need it without any delays.
• Operational Software Updates: Enjoy automatic access to the latest software updates and upgrades, ensuring your systems are always running smoothly and securely while reducing vulnerabilities and enhancing overall performance.
• Next Business Day Parts Replacement: Minimize downtime with advanced parts replacement services. The Next Business Day service response guarantees that critical components are swiftly replaced, keeping your network fully operational.
• Email Support Service: Rely on dependable email support for quick resolutions to your inquiries. Whether you have questions or encounter challenges, reliable assistance is just an email away, ensuring minimal disruption to your operations.

Technical Details of the Product

• Service Type: Managed Services MonitoringPLUS
• Duration: 1 Year
• Service Availability: 24 hours a day, 365 days a year
• Access to: Extreme Networks Managed Services Gateway
• Alarm notification process: For detected network issues
• Support for: Covered Products as per defined levels of purchase

How to Install

Installing the ExtremeWorks Managed Services MonitoringPLUS is a simple process. Follow these steps:

1. Purchase the service package through your preferred Extreme Networks vendor.
2. Receive confirmation and welcome information from Extreme Networks, including access details for the Managed Services Gateway.
3. Log in to the Managed Services Gateway using the provided credentials to set up your network monitoring preferences.
4. Ensure all Covered Products are registered and configured for monitoring.
5. Contact Extreme's NetworkControl Center to finalize your service setup and verify that remote monitoring is active.

Frequently Asked Questions

• What types of support are included in this service? This service includes continuous remote monitoring, technical support, software updates, parts replacement, and access to the NetworkControl Center.
• How quickly can I expect parts to be replaced? With the Next Business Day advance parts replacement service, you can expect a rapid turnaround to minimize any potential downtime.
• Is there a limit to the number of incidents I can report? No, you can report as many incidents as necessary within the service period, ensuring your network remains operational and optimized.
• Can I access reports on my network performance? Yes, the service provides standardized network reports that detail health, performance, and security issues, keeping you informed.
• What should I do if I need help outside of business hours? Extreme Networks' NCC is available 24/7, meaning you can get assistance at any time, day or night, ensuring you always have support when needed.