Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Experience uninterrupted support and reliability with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year. This exceptional service is tailored to provide complete peace of mind regarding your network operations, allowing you to concentrate on your core business while we manage your network maintenance. With this service, you can be confident that your systems are monitored and supported 24/7, ensuring optimal performance and quick resolutions whenever issues arise.

• 24/7 Availability: Our service is available 24 hours a day, 7 days a week, ensuring that expert help is always just a call away.
• 4-Hour Advance Parts Replacement: Enjoy a swift 4-hour response time for parts replacement to minimize downtime and maximize reliability.
• Electronic and Physical Service: Our service encompasses both electronic and physical components, providing increased efficiency and versatility in managing your network infrastructure.
• Fast and Cost-Effective Responses: Our service depot ensures fast, reliable, and cost-effective responses to any issues you may encounter, keeping your operations running smoothly.
• Comprehensive 1-Year Coverage: Benefit from a full year of comprehensive service, ensuring continuous monitoring and timely results for optimal network performance.

Technical Details of Product

• Service Type: Extended Managed Services
• Response Time: 4 Hours for Parts Replacement
• Service Duration: 1 Year
• Service Availability: 24/7
• Service Depot: Yes, offers quick response
• Parts Replacement: Electronic and Physical components included

How to Install

To install the ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:

1. Contact your Extreme Networks representative to initiate the service enrollment process.
2. Provide any necessary information about your existing network infrastructure for efficient service alignment.
3. Schedule an initial assessment to outline your specific needs and expectations.
4. Once the service is confirmed, our technical team will guide you through the setup process.
5. After installation, regular monitoring and support will commence, ensuring your network is continuously managed.

Frequently Asked Questions

• Q: What does the 4-hour response time entail?
  A: The 4-hour response time means that once a part is needed, it will be shipped to you within 4 hours to minimize any potential downtime.
• Q: What types of parts are covered under this service?
  A: Both electronic and physical parts used in your network infrastructure are covered, ensuring comprehensive support for your systems.
• Q: Is there a limit to the number of service requests I can make?
  A: There is no limit to service requests; our goal is to ensure your network runs smoothly and efficiently at all times.
• Q: How can I contact support if I need assistance?
  A: You can contact our support team via phone or email, 24/7, to address any concerns or issues you may have.
• Q: Can I renew the service after the one-year period?
  A: Yes, you can renew the service at the end of the one-year term to continue enjoying full support and coverage for your network.