Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service, a premium solution tailored for organizations that demand exceptional network performance and reliability. This comprehensive service plan extends over one year, ensuring that your network infrastructure is consistently optimized for peak performance, reliability, and security. With this service, businesses can channel their focus on critical operations, leaving network management to the experts.

• Continuous Remote Network Monitoring: Enjoy peace of mind with round-the-clock remote monitoring of your network, allowing for the early detection and resolution of potential issues before they impact your operations.
• Technical Support Anytime, Anywhere: Gain access to Extreme Networks' NetworkControl Center (NCC) at any time, day or night, throughout the year, ensuring immediate assistance for all product-related inquiries and technical challenges.
• Operational Software Updates and Upgrades: Keep your network systems secure and efficient with timely software enhancements and upgrades that incorporate the latest technologies.
• Next Business Day Parts Replacement: Maximize productivity with our reliable parts replacement service that guarantees next business day delivery, minimizing unanticipated downtime and keeping your operations running smoothly.
• Email Support for Dependable Efficiency: Easily communicate with our dedicated support team via email for quick problem resolution and expert advice at your convenience.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services MonitoringPLUS
• Availability: 24x7 Access to NetworkControl Center
• Support Features: Technical Support, Operational Software Updates, Advanced Parts Replacement
• Response Time: Next Business Day for Parts Replacement
• Coverage: Includes all Covered Products as defined in the service agreement.

How to Install

Installing the ExtremeWorks Managed Services MonitoringPLUS is straightforward. Follow these simple steps:

1. Sign up for the service through the Extreme Networks website or through an authorized reseller.
2. Receive confirmation of your service plan and access credentials for the NetworkControl Center.
3. Configure your network devices to enable remote monitoring according to the setup guidelines provided in your service agreement.
4. Test connectivity to ensure proper integration of your network devices with the MonitoringPLUS service.
5. Contact the NCC for any assistance during the setup process or if you encounter technical issues.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote network monitoring, technical support, operational software updates, and next business day parts replacement.
• How do I access the NetworkControl Center? You can access the NCC 24/7 using the credentials provided upon signing up for the service, allowing you to report issues or request assistance anytime.
• What should I do in the event of a network issue? Contact the NCC via telephone or email for immediate assistance. They will guide you through the troubleshooting process or initiate a maintenance service request.
• Is there a guarantee for parts replacement? Yes, the service guarantees next business day parts replacement to ensure minimal downtime and maintain network performance.
• Can I upgrade my service plan during the subscription? Yes, you can contact your account representative or the NCC for assistance in modifying or upgrading your service plan as your business needs evolve.