Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential support solution designed to optimize the performance of your network infrastructure. This extended service is expertly crafted to ensure your operations run seamlessly, offering 24/7 technical support that's just a call away. With prompt parts replacement services and a commitment to reliability, you can trust that your network is in safe hands with Extreme Networks.

• 24/7 Availability: Experience unparalleled round-the-clock support with the ExtremeWorks Managed Services MonitoringPLUS. Our dedicated technical support team is available 24 hours a day, 7 days a week, ensuring that any technical issues you encounter are swiftly addressed, allowing you to continue your operations without unnecessary interruptions.
• On-site Service: Enjoy the convenience of on-site support that can be dispatched directly to your location. This service minimizes downtime by resolving problems quickly and efficiently, enhancing overall productivity and maintaining the reliability of your network infrastructure.
• Advanced Parts Replacement: Our 4-hour advance parts replacement service guarantees that necessary components are delivered and installed in a timely manner, ensuring your network remains operational with minimal disruption. This proactive approach to parts management keeps you ahead of potential issues.
• Comprehensive Coverage: The ExtremeWorks Managed Services MonitoringPLUS covers both electronic and physical parts, providing a holistic approach to your network management. This dual coverage ensures that every aspect of your infrastructure receives the dedicated attention it requires.
• 1-Year Commitment: With a full year of service, you can rest easy knowing you are protected against technical challenges that may arise. This long-term support allows for better planning and budgeting for your network management needs, providing peace of mind for your organization.

Technical Details of Product

• Service Type: Managed Services MonitoringPLUS
• Service Duration: 1 Year
• Response Time: 4 Hours for advance parts replacement
• Service Coverage: 24 x 7 support
• Service Sub-Type: Electronic and Physical parts

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward. Once you purchase the service, an Extreme Networks representative will reach out to you to schedule an initial consultation. During this consultation, the representative will assess your specific network needs and tailor the service to fit your requirements perfectly. After the initial setup, you will receive detailed instructions on how to access support and effectively utilize the service features.

Frequently Asked Questions

• What does the 24/7 support cover? The 24/7 support covers all technical inquiries related to your network infrastructure. You can reach out to our support team at any time for immediate assistance.
• How quickly can I expect parts to be replaced? With our 4-hour advance parts replacement service, new parts will be delivered and installed within four hours of reporting a faulty component, ensuring minimal disruption to your operations.
• Is there a limit to the number of service calls I can make? No, you can make as many service calls as necessary within the coverage period. Our goal is to ensure that your network runs without interruptions.
• Can I receive support for both hardware and software issues? Yes, our support team is equipped to assist with both hardware and software-related issues, ensuring comprehensive coverage for your network.
• What happens after the 1-year period? After the completion of the 1-year service period, you will have the option to renew your service for continued support and coverage, ensuring that your network's needs are consistently met.