Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a premier service solution crafted for businesses striving to enhance their network performance while guaranteeing system reliability. This extended service plan is integral for organizations that wish to maintain seamless operations through continuous monitoring and expert support. With a strong focus on preemptive measures, this service ensures that potential issues are addressed promptly, minimizing disruption and enhancing the overall user experience.

• Comprehensive Network Monitoring: Experience continuous remote network monitoring that proactively identifies and mitigates potential issues, ensuring your network functions optimally at all times.
• 24/7 Technical Support: Enjoy peace of mind with round-the-clock access to Extreme’s NetworkControl Center (NCC), offering immediate assistance for any technical concerns or inquiries.
• Advanced Parts Replacement: Take advantage of the Next Business Day parts replacement service, providing prompt solutions that minimize downtime, allowing your organization to maintain productivity seamlessly.
• Operational Software Updates: Keep your network technology up-to-date with the latest software enhancements and upgrades, ensuring competitiveness and security in your operations.
• Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway to gain real-time visibility into network health, performance metrics, and security issues, empowering informed decision-making for your business.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: Next Business Day for parts replacement
• Support Availability: 24 hours a day, 365 days a year
• Access to: Extreme Networks Managed Services Gateway
• Includes: Technical support, operational software updates, and advanced parts replacement for covered products

How to Install

To install the ExtremeWorks Managed Services MonitoringPLUS, follow these straightforward steps:

1. Contact your Extreme Networks representative to activate your service plan.
2. Access the Extreme Networks Managed Services Gateway using the credentials provided.
3. Integrate your network devices with the MonitoringPLUS platform by following the installation guidelines outlined in the user manual.
4. Configure your notification settings to receive alerts and alarms concerning network health and performance.
5. Commence monitoring your network with the reassurance of 24/7 support from the NetworkControl Center.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service encompasses continuous network monitoring, technical support, operational software updates, and advanced parts replacement for all covered products.
• How can I access technical support? You can access technical support 24/7 via telephone and web through the Extreme Networks NetworkControl Center.
• What is the response time for parts replacement? The response time for Next Business Day parts replacement ensures that solutions are delivered promptly to minimize network downtime.
• How do I receive updates and alerts about my network? Notifications and alarms will be sent to you through the Extreme Networks Managed Services Gateway based on your configured settings.
• Is there a trial period for this service? Currently, there is no trial period available for the ExtremeWorks Managed Services MonitoringPLUS; it operates on a subscription basis.