Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service is your ultimate solution for ensuring a stable and secure networking environment. With this service package, you can effortlessly enhance your operational efficiency while minimizing downtime, regardless of whether you run a small business or a large enterprise. Our dedicated support is designed to safeguard your investment and streamline your network management, allowing you to focus on your core business activities.
- 24/7 Availability: Benefit from round-the-clock coverage with our 24 x 7 x 4 Hour service, ensuring that expert assistance is always just a call away, day or night.
- Rapid Response Time: Experience the advantage of our 4 Hour Advance Parts Replacement service, allowing you to quickly address and replace faulty components, thus maintaining high levels of operational productivity.
- Comprehensive Service Depot: Take advantage of our service depot, which offers fast, reliable, and cost-effective response options, making it easier to manage all your service requirements efficiently.
- Electronic and Physical Protection: Our service encompasses both electronic and physical service types, providing a well-rounded approach that caters to various operational needs.
- One-Year Commitment: Enjoy peace of mind with a one-year service duration that ensures continuous support and reliability, allowing you to concentrate on growing your business.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Response Time: 4 Hours for Advance Parts Replacement
- Service Availability: 24 x 7
- Service Depot: Yes, for quick and efficient part replacements
- Service Subtype: Electronic and Physical
- Parts Replacement: Included
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward and user-friendly. Follow these steps for a seamless installation:
- Contact your Extreme Networks representative to initiate the service.
- Provide the necessary details regarding your current network equipment and configurations.
- Follow the guidance provided by the support team to configure any required settings.
- Utilize the service depot for any parts replacements as needed throughout the service duration.
- Regularly check in with the support team to ensure your system operates optimally.
Frequently Asked Questions
- What does the service include? The service encompasses 24/7 support, rapid parts replacement, and access to a service depot for efficient handling of all service requests.
- Is there a limit to the number of replacements? The service typically covers necessary parts replacements; please refer to your service agreement for specific details on limitations.
- How do I contact support? Support can be contacted via the contact details provided during the service initiation process.
- What happens if I need a replacement outside of service hours? Our support team is available 24/7 to assist with any urgent issues, ensuring minimal downtime for your operations.
- Can I extend my service beyond one year? Yes, you can discuss renewal options with your Extreme Networks representative as your service period nears completion.
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