ExtremeWorks Managed Services MonitoringPLUS — Extended Service (1 Year)

Extreme Networks’ ExtremeWorks MonitoringPLUS Extended Service is a comprehensive, time‑tested support package designed to maximize uptime, protect your network investment, and deliver proactive, expert care for your Extreme Networks deployments. This 1‑year Extended Service combines around‑the‑clock monitoring with a committed 4‑hour Advanced Hardware Replacement (AHR) window, plus depot, exchange, and parts coverage. It’s engineered for mission‑critical environments where every minute of downtime matters and IT teams need predictable, scalable support from the manufacturer’s own engineers. With MonitoringPLUS, you don’t just receive alerts—you gain a partner that orchestrates rapid remediation, manages hardware logistics, and guides you through firmware updates and configuration integrity checks. This service is designed to deliver heightened reliability, reduced risk, and a stronger return on investment by ensuring your ExtremeWorks devices operate at peak performance, backed by a dedicated support infrastructure that understands your network inside and out.

• 24x7 proactive monitoring with 4‑hour Advanced Hardware Replacement (AHR) response. This feature provides continuous, round‑the‑clock visibility into device health, performance trends, and anomaly detection across your Extreme Networks ecosystem. With around‑the‑clock monitoring, you receive near real‑time alerts, proactive threshold breaches, and actionable insights that help prevent outages before they impact users. The four‑hour AHR commitment ensures rapid remediation for covered hardware faults, minimizing downtime and keeping your business operations on track. By combining nonstop surveillance with a precise hardware replacement SLA, MonitoringPLUS reduces mean time to repair (MTTR) and simplifies escalation paths so your team can focus on strategic initiatives rather than firefighting.
• Extended 1‑year coverage with continuous access to expert support. The MonitoringPLUS Extended Service extends support across the full 12 months of the term, delivering ongoing access to Extreme Networks engineering specialists who understand the intricacies of ExtremeWorks devices. Throughout the year, your organization benefits from proactive health checks, guidance on best practices, firmware upgrade planning, and configuration validation designed to preserve compatibility and performance as your network evolves. Rather than reactive troubleshooting alone, this service emphasizes prevention, upgrade readiness, and knowledge transfer to your internal staff, helping you maintain a resilient network posture without surprising costs.
• Depot, Exchange, and Parts coverage for rapid hardware recovery. This aspect of MonitoringPLUS provides a multi‑tiered hardware support framework. If a covered component is diagnosed as failing, you can rely on depot support for rapid instrument disposition, exchange services to swap faulty modules, and access to spare parts to keep devices operating. The combination of depot and exchange options reduces downtime and accelerates restoration of services, so critical workloads stay online. This coverage also includes rapid parts provisioning, which helps you avoid extended outages caused by unavailable components, especially during peak demand periods or in environments with tight maintenance windows.
• Electronic and physical protection to safeguard your investment. MonitoringPLUS is designed to shield your network assets from a range of threats to both hardware and data. The service emphasizes integrity, reliability, and physical asset protection while delivering the oversight needed to ensure secure device configurations. Expect ongoing risk mitigation through vendor‑level support, routine health checks, and adherence to industry best practices that help you maintain compliance and reduce exposure to unexpected failures. By incorporating both electronic protection (monitoring, patching, and configuration governance) and physical protection (secure handling and fast part replacement), this service delivers a holistic approach to device longevity and resilience.
• Designed to maximize uptime and ROI with Extreme Networks expertise. The MonitoringPLUS Extended Service is crafted to deliver measurable business value. From predictable annual budgeting and consolidated support costs to improved uptime metrics and faster incident resolution, this program aligns with IT goals for reliability, performance, and cost containment. Leveraging Extreme Networks’ deep product knowledge and global support network, customers benefit from optimized service delivery, proactive risk management, and a strategic partner capable of guiding device lifecycle planning, capacity growth, and technology refresh initiatives—ensuring your network remains modern, secure, and highly available.

Technical Details of ExtremeWorks Managed Services MonitoringPLUS Extended Service 1 Year

• Duration: 1 Year
• Coverage: 24x7 monitoring with 4-hour Advanced Hardware Replacement (AHR)
• Service Model: Depot, Exchange, and Parts included
• Protection: Electronic and Physical protection for covered devices
• Scope: Applies to Extreme Networks devices covered under ExtremeWorks managed services
• Key Benefit: Increased reliability, reduced mean time to repair (MTTR), and predictable maintenance costs

how to install ExtremeWorks Managed Services MonitoringPLUS

• Confirm eligibility and the correct SKU (e.g., H34058) with your Extreme Networks account team or partner channel.
• Request activation of MonitoringPLUS Extended Service for the affected devices and specify coverage sites, device models, and serial numbers.
• Provide current hardware inventory and network topology so the Managed Services group can plan onboarding, escalation paths, and notification preferences.
• Schedule onboarding with Extreme Networks’ Managed Services team, including a kickoff call to align service expectations, SLAs, and reporting cadence.
• Establish monitoring preferences, alert channels, and escalation contacts to ensure timely notification and rapid response in the event of incidents.
• Enable required data access, repositories, and any integration with your existing service desks or ticketing systems, if applicable.
• Run a health check and validation phase to verify visibility into monitored devices, confirm coverage for all intended sites, and test the AHR workflow.
• Document the service activation details and review the renewal timeline to ensure continuous protection beyond the initial term.

Frequently asked questions

• What is MonitoringPLUS Extended Service?

  MonitoringPLUS Extended Service is Extreme Networks’ premium managed services offering that combines 24x7 monitoring with a defined hardware replacement SLA, depot and parts support, and protection designed to maximize uptime and asset value over a 1-year term. It provides access to Extreme Networks engineers, proactive health checks, and guidance to keep your deployment current and reliable.

• What does 4-hour AHR mean?

  AHR stands for Advanced Hardware Replacement. The 4-hour AHR commitment means that, for covered hardware faults detected under the service, replacement hardware is arranged and delivered within four hours of fault confirmation or as otherwise defined by the service level agreement. This reduces downtime and accelerates restoration of critical services.

• Is MonitoringPLUS available for all Extreme Networks devices?

  MonitoringPLUS is designed for devices included under the ExtremeWorks managed services umbrella. Eligibility and coverage specifics depend on your device models, deployment, and existing licensing. Work with your account team to confirm which devices are eligible and how the service should be scoped for your environment.

• Does MonitoringPLUS include firmware updates and configuration management?

  Yes. In addition to monitoring and hardware replacement, MonitoringPLUS typically encompasses guidance on firmware updates, best practices for configuration, and ongoing health assessments to maintain optimal performance and compatibility with your network environment.

• How does the depot and parts coverage help my organization?

  Depot and parts coverage ensures rapid access to replacement components and expedited logistics, reducing downtime after a hardware fault. This coverage is designed to streamline the remediation process, minimize service interruptions, and help you plan maintenance with fewer unexpected costs.

• How do I renew MonitoringPLUS after the 1-year term?

  Renewal is typically coordinated through your Extreme Networks account team or partner. The renewal process involves reviewing current deployments, adjusting service levels if needed, and continuing access to engineering support, monitoring, and hardware replacement capabilities to sustain uptime and protection.