Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a premier solution designed to enhance network reliability and operational efficiency. This extensive service plan equips you with essential features that provide peace of mind, ensuring rapid resolution of technical challenges. With a commitment to supporting your network round the clock, this service keeps your operations running smoothly, allowing you to focus on what matters most to your business.
- 24/7 Support: Receive uninterrupted support with 24 x 7 x 4 Hour service. Expert assistance is available any time, day or night, ensuring that technical challenges are resolved promptly.
- Rapid Parts Replacement: Enjoy the benefits of a 4-Hour Advance Parts Replacement service. This feature minimizes downtime by ensuring that any necessary components are quickly replaced to keep your systems operational.
- Service Depot Convenience: Take advantage of a dedicated service depot that offers fast, reliable, and cost-effective responses to your service requests, providing you with prompt support without unnecessary delays.
- Electronic and Physical Service: The service combines electronic and physical attributes, enhancing usability and increasing efficiency across your network operations.
- One-Year Coverage: This service plan covers you for 1 Year, ensuring maximum efficiency and precise results, allowing you to concentrate on your core business while leaving network management to the experts.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Level: 24 x 7 x 4 Hour Service
- Service Sub Type: Electronic and Physical
- Parts Replacement Response Time: 4 Hour Advance Parts Replacement
- Features: Service Depot, Exchange, Parts, Technical Support
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a seamless process. Follow these steps to get started:
- Purchase and Register: Start by purchasing the service plan and registering it through the Extreme Networks website.
- Contact Support: Reach out to the 24/7 support team to discuss your network requirements and set up your service profile.
- Configure Your Devices: Follow the guidance provided by the support team to configure your network devices for optimal monitoring and management.
- Receive and Install Parts: In the event of parts replacement, the support team will arrange for the delivery of parts within the agreed 4-hour timeframe for minimal disruption.
- Continuous Monitoring: Enjoy ongoing monitoring and support services for a seamless network performance.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS?
- The service includes 24/7 technical support, parts replacement, and access to a service depot for efficient resolutions.
- How does the parts replacement service work?
- The service provides a 4-hour advance replacement for any necessary parts, ensuring quick service to minimize downtime.
- Can I upgrade my service plan?
- Yes, options are available to upgrade your service plan. Please consult with the support team for further details.
- Is training provided with this service?
- Yes, Extreme Networks offers training resources to ensure you and your team can effectively utilize the service.
- What if I need support outside of business hours?
- With the 24 x 7 support, you can reach out for assistance any time, day or night.
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