ExtremeWorks MonitoringPLUS Extended Service — 1 Year

This 1-year Extended Service plan for Extreme Networks ExtremeWorks MonitoringPLUS delivers around-the-clock oversight and rapid issue resolution to keep your network infrastructure performing at its best. Designed to provide a predictable total cost of ownership, MonitoringPLUS extends standard support with proactive monitoring, fast response times, and comprehensive coverage that includes depot, exchange, parts, and both electronic and physical asset maintenance. Ideal for organizations that rely on continuous network availability, this service keeps your ExtremeWorks environment protected, optimized, and ready to scale with your evolving business needs.

• 24/7 monitoring with proactive issue detection. Around-the-clock surveillance of critical network components ensures alerts are triggered before minor anomalies become disruptive outages, allowing your team to stay ahead of potential performance problems.
• 4-hour AHR (Assigned Hardware Response) for rapid repairs. When a fault is identified, a guaranteed 4-hour hardware response minimizes downtime and accelerates restoration of service, helping you maintain service levels and user satisfaction.
• Service Depot, Exchange, and Parts coverage. Comprehensive logistics support means replacement parts, exchanges, and depot repair options are available to get devices back online quickly, with minimal impact on your operations.
• Predictable total cost of ownership. A fixed annual plan eliminates surprise maintenance costs, enabling better budgeting and financial planning for your IT investments.
• Electronic and physical asset maintenance. The service covers both digital configurations and the physical hardware lifecycle, including documentation, firmware updates, and asset tracking to keep your environment accurately accounted for.

Technical Details of ExtremeWorks MonitoringPLUS Extended Service

• SKU: H34751
• Service duration: 1 year
• Coverage: 24 x 7 x 4 Hour response
• Response time: 4 hours (AHR)
• Delivery model: Service Depot, Exchange, Parts
• Inclusions: Electronic and Physical asset maintenance, ongoing monitoring, and proactive support

How to install ExtremeWorks MonitoringPLUS

MonitoringPLUS is a managed service that integrates with your existing Extreme Networks environment, so there is no complex software installation on every device. The setup focuses on activating coverage, aligning support processes, and ensuring seamless monitoring and response workflows. Here’s how it typically works to get you started quickly:

• Coordinate with Extreme Networks support. Identify the devices and sites to be covered under MonitoringPLUS and confirm the 1-year service window and preferred contact channels.
• Activate monitoring profiles. Your Extreme Networks account team configures monitoring profiles, alert thresholds, and escalation paths to match your operational requirements.
• Validate coverage scope. Review the list of covered components, including core switches, routers, access points, and other critical infrastructure, to ensure nothing falls outside the service umbrella.
• Establish escalation and repair procedures. Define how alerts are routed, who is notified, and how the 4-hour response is initiated in case of a fault.
• Test and confirm response times. Conduct a quick drill to confirm that the 4-hour AHR and depot/exchange processes function as expected, ensuring a smooth transition to live operation.
• Document asset and configuration details. Maintain thorough records of device serials, firmware levels, and network diagrams to support proactive maintenance and rapid diagnoses.

Because this is a managed service, customers typically experience a straightforward activation process with minimal disruption. The Extreme Networks team handles monitoring onboarding, configuration, and ongoing management so your IT staff can focus on strategic initiatives while benefiting from expert oversight and prescribed escalation paths.

Frequently asked questions

• What is MonitoringPLUS Extended Service? It is a one-year, 24x7 monitoring and support plan for Extreme Networks environments that includes 4-hour hardware response, depot/exchange/parts coverage, and both electronic and physical asset maintenance to keep your systems operating smoothly.
• What does 4-hour AHR mean? AHR stands for Assigned Hardware Response. If a hardware issue is detected or reported, Extreme Networks commits to a 4-hour response window to initiate the repair or replacement process.
• What components are covered? Coverage typically includes critical network devices covered under your ExtremeWorks environment, including switches, routers, access points, and related infrastructure that are part of the monitored ecosystem, plus the associated parts and exchanges necessary to restore service.
• Is there on-site support? The service emphasizes depot, exchange, and parts-based repair. If on-site service is required, arrangements are coordinated through Extreme Networks’ support channel as part of the escalation process.
• How does this affect my budget? With a fixed annual fee, you gain predictable annual costs for maintenance and support, which simplifies budgeting and helps you avoid unexpected repair expenses.
• How do I get started? Contact your Extreme Networks account representative or authorized partner to initiate activation, provide device details, confirm coverage, and schedule onboarding activities. Your team will be guided through the activation and verification steps to begin MonitoringPLUS promptly.
• What is the difference between MonitoringPLUS Extended Service and standard support? MonitoringPLUS Extended Service combines proactive 24x7 monitoring, guaranteed rapid 4-hour hardware response, and depot/exchange/parts coverage with asset maintenance, delivering enhanced reliability and a more predictable TCO compared with standard reactive support.