Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, your ultimate solution for seamless network management. This exceptional service plan is specifically tailored to enhance the performance of your network infrastructure by providing unmatched support and reliability. With a commitment to operational uptime, this service is an essential investment for businesses that prioritize excellence in their network performance.

• 24 x 7 Support: Experience peace of mind with round-the-clock assistance from Extreme Networks' dedicated support team, available to resolve any technical issues you encounter at any hour.
• Next Business Day On-Site Support: Reduce downtime significantly with prompt on-site support that guarantees urgent repairs and technical resolutions delivered the very next business day.
• Parts Replacement Service: Enjoy a reliable parts replacement service that assures you have essential components readily available when needed, enhancing overall efficiency and providing peace of mind.
• Electronic and Physical Service: Access both electronic support and physical replacement parts, ensuring maximum productivity and reliability in all situations.
• 1-Year Service Duration: With a full year of comprehensive service coverage, you can confidently focus on your core business operations, knowing that your network is well-managed.

Technical Details of Product

• Service Type: Managed Services MonitoringPLUS
• Service Coverage: 24 x 7 Technical Support
• Service Duration: 1 Year
• Response Time: Next Business Day On-Site Support
• Service Sub-Type: Electronic and Physical
• Parts Replacement: Advanced Parts Replacement Service

How to Install

Installation of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process. Follow these steps to ensure effective implementation:

1. Contact your Extreme Networks representative to initiate the service setup.
2. Provide necessary information regarding your network infrastructure.
3. The support team will conduct a preliminary assessment and guide you through the configuration process.
4. Once setup is complete, you’ll receive confirmation and details on how to access ongoing support.
5. Begin utilizing the service, leveraging 24 x 7 support and next business day response times for all your networking needs.

Frequently Asked Questions

• What is included in the Managed Services MonitoringPLUS? The plan includes 24/7 technical support, next business day on-site support, and advanced parts replacement service for maximum efficiency.
• How does the parts replacement service work? If a part fails, you can request a replacement, and it will be shipped to you for next business day delivery, ensuring minimal downtime.
• Is there an option for extended coverage beyond one year? Yes, you can discuss options for extending your service with your Extreme Networks representative.
• Can I contact support outside of business hours? Absolutely! The support team is available 24/7 to assist you with any technical issues.
• What should I do if I experience a technical issue? Contact the support team immediately through the provided contact method, and they will guide you through the resolution process.