Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Introducing the **Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year**, a premium solution crafted to elevate the performance and reliability of your network infrastructure. This enhanced service acts as a robust safety net for your network investment, ensuring seamless operations while allowing you to concentrate on your core business activities. With unmatched features such as 24/7 support and rapid parts replacement, this service is indispensable for businesses that demand peak network performance.

• 24/7 Support: Experience uninterrupted monitoring and assistance available around the clock. This feature ensures your network remains operational, tackling any issues promptly so you can maintain focus on your business initiatives.
• 4-Hour Advance Parts Replacement: Enjoy peace of mind with a guaranteed response time of just 4 hours for parts replacement. This swift service minimizes downtime, allowing you to swiftly restore connectivity and maintain the integrity of your network services.
• Reliable Service Depot: The service depot provides rapid, dependable, and cost-effective response solutions. This mitigates risks and prevents prolonged interruptions in your operations, enabling a smooth workflow.
• Comprehensive Electronic and Physical Service: The ExtremeWorks Managed Services MonitoringPLUS offers both electronic and physical coverage. This ensures maximum reliability, allowing your team to operate at peak efficiency without the worries of potential equipment failures.
• Enhanced Usability and Efficiency: The parts service is designed with usability in mind, making it easier for your organization to manage and maintain network performance while simultaneously reducing operational costs.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 4 Hours for Advance Parts Replacement
• Support Availability: 24/7
• Service Depot: Yes
• Parts Replacement: Included

How to Install

To ensure a seamless installation of ExtremeWorks Managed Services MonitoringPLUS, follow these steps:

1. Contact your Extreme Networks representative to initiate the onboarding process.
2. Provide the necessary network details and inventory for assessment.
3. Schedule a kick-off meeting to discuss your specific needs and expectations.
4. Receive installation documentation and guidelines from the service team.
5. Collaborate closely with the Extreme Networks support team during the initial setup to confirm correct configurations.
6. Begin using the service and take advantage of the continuous monitoring and support provided.

Frequently Asked Questions

• What does the 4-hour response time mean?
  The 4-hour response time guarantees that parts will be shipped or replaced within four hours of a service request. This helps to minimize downtime and maintain operational efficiency.
• Is this service available globally?
  Yes, the ExtremeWorks Managed Services MonitoringPLUS is available in multiple countries, ensuring that businesses around the world can benefit from this essential service.
• What types of parts are covered under the service?
  The service covers a wide array of components, including hardware and other critical network infrastructure parts, ensuring you are well protected against potential failures.
• Can I renew the service after the first year?
  Absolutely! You can renew your ExtremeWorks Managed Services MonitoringPLUS service at the end of the first year to continue enjoying uninterrupted support and reliability.
• How do I contact support if I need assistance?
  You can reach the Extreme Networks support team through the designated contact methods provided during your service onboarding, with support available 24/7 for any issues or inquiries.