Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service, a comprehensive solution designed to provide your organization with unparalleled network monitoring and support. This one-year service is tailored for organizations seeking peace of mind, ensuring that their network operates smoothly and efficiently with minimal downtime. Experience the power of continuous remote monitoring, expert technical support, and advanced parts replacement, all within a single subscription. Stay ahead of network issues and maintain peak performance with Extreme Networks.
- Continuous Network Monitoring: Benefit from uninterrupted 24/7 remote monitoring of your network, ensuring any potential issues are identified and addressed promptly.
- Expert Technical Support: Gain access to Extreme's NetworkControl Center (NCC) for round-the-clock assistance via telephone and web, connecting you with knowledgeable professionals to resolve product-related inquiries.
- Operational Software Updates: Receive timely updates and upgrades to your Operational Software, keeping your network secure and efficient without the hassle of manual interventions.
- Advanced Parts Replacement: Enjoy peace of mind with Next Business Day - Advance Parts Replacement service, ensuring minimal disruption to your operations with prompt part delivery.
- Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway for real-time access to network health, performance, and security reports, allowing for proactive management and decision-making.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS - Extended Service
- Service Duration: 1 Year
- Support Availability: 24x7 (365 days a year)
- Operational Software Updates: Included
- Parts Replacement Service: Next Business Day response
How to Install
Installing ExtremeWorks Managed Services MonitoringPLUS is a straightforward process that involves the following steps:
- Contact your Extreme Networks representative to initiate the service activation.
- Provide necessary details about your network environment and covered products.
- Upon activation, access the Managed Services Gateway to configure your monitoring preferences.
- Ensure that necessary network devices are connected and configured to allow remote monitoring.
- Start enjoying the benefits of comprehensive network monitoring and technical support.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services MonitoringPLUS include? It includes continuous network monitoring, technical support, software updates, and advanced parts replacement.
- How can I contact the NetworkControl Center? Customers can reach the NCC 24/7 via telephone or web for any support inquiries.
- What is the response time for parts replacement? The service offers a Next Business Day response for parts replacement, ensuring quick resolutions to hardware issues.
- Is this service suitable for small and large organizations? Yes, the ExtremeWorks Managed Services MonitoringPLUS is designed to cater to organizations of all sizes, providing scalable solutions tailored to their specific needs.
- How often will I receive software updates? Operational Software updates are provided as needed, keeping your network secure and up to date.
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