Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is your ultimate solution for achieving seamless network operations. This 1-Year Extended Service plan is tailored to enhance the performance, reliability, and security of your network infrastructure. With constant monitoring and expert assistance at your fingertips, you can ensure that your systems are always running at their best. Designed for businesses that rely heavily on network connectivity, this service offers you peace of mind, as it minimizes downtime and maximizes operational efficiency.
- Continuous Remote Network Monitoring: Enjoy 24/7 monitoring of your network infrastructure, allowing immediate detection and resolution of potential issues before they disrupt your operations.
- Expert Technical Support: Gain access to Extreme Networks’ experienced support team, available around the clock via phone or web for all your product-related inquiries and troubleshooting needs.
- Operational Software Updates and Upgrades: Stay current with the latest software enhancements and security features, ensuring that your systems are always optimally configured without the hassle of manual updates.
- Advanced Parts Replacement: Experience Next Business Day parts replacement service, which minimizes downtime and keeps your operations running smoothly in case of hardware failure.
- Access to Real-Time Network Health Information: Utilize the Extreme Networks Managed Services Gateway to monitor network performance, address security issues, and access standardized reports and saved configurations.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Support Availability: 24x7
- Response Time for Parts Replacement: Next Business Day
- Access to NetworkControl Center (NCC): Yes
How to Install
To install the ExtremeWorks Managed Services MonitoringPLUS, follow these steps:
- Purchase the service through an authorized Extreme Networks distributor or directly from Extreme Networks.
- Receive your service confirmation and access credentials for the Managed Services Gateway.
- Configure your network devices to ensure they are compatible with monitoring services.
- Log into the Managed Services Gateway using your credentials to set up your monitoring preferences.
- Contact Extreme Networks’ support team for any assistance you may require during installation.
Frequently Asked Questions
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Q: What does the ExtremeWorks Managed Services MonitoringPLUS cover?
A: The service covers continuous monitoring, technical support, software updates, and advanced parts replacement for designated network devices. -
Q: Is there a limit to the number of devices I can monitor?
A: The number of devices covered will depend on the specific terms outlined in your purchase agreement. Please refer to your contract or contact support for details. -
Q: How quickly will I receive support if I have an issue?
A: Our support team is available 24/7, and you will receive responses as quickly as possible. Parts are typically replaced the next business day. -
Q: Can I upgrade my service after purchase?
A: Yes, options to upgrade your service may be available. Please reach out to Extreme Networks for more information. -
Q: How do I access my network performance reports?
A: You can access standardized network performance reports through the Managed Services Gateway, which provides real-time information on your network's health and security.
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