Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service bdonsite-16514

Extreme NetworksSKU: 7171250

Price:
Sale price$1,519.11

Description

Experience proactive care for your Extreme Networks environment with the ExtremeWorks Managed Services MonitoringPLUS — Extended Service for 1 year. This comprehensive on-site support program delivers 24x7 monitoring, rapid Next Business Day on-site response, and proactive parts replacement to minimize downtime and keep your network performing at peak levels. Specifically designed to complement the ExtremeWorks portfolio, MonitoringPLUS offers predictable total cost of ownership, streamlined asset management, and hands-on expertise that helps your systems stay healthy, secure, and available when it matters most. The service code bdonsite-16514 denotes the extended on-site coverage that enterprises rely on to maintain mission-critical infrastructure without surprise expenses.

  • 24x7x Next Business Day On-site Support: Continuous monitoring combined with fast on-site response to critical issues, helping you minimize downtime and maintain service levels around the clock.
  • Parts Exchange and Replacement: Proactive parts replacement as part of the service to reduce repair times and prevent unexpected outages, preserving system performance.
  • Electronic and Physical Asset Management: Comprehensive asset tracking and service history for easier governance, audits, and lifecycle planning.
  • 1-Year Extended Coverage: A full 12-month term that aligns with budgeting cycles and delivers predictable support costs for proactive maintenance.
  • 24/7 Monitoring Included: Continuous health checks, performance monitoring, and event correlation to detect and address issues before they impact users.

Technical Details of ExtremeWorks Managed Services MonitoringPLUS

  • Service Type: Extended Service for 1 Year
  • Coverage Model: On-site support with Exchange - Parts
  • Response Times: Next Business Day on-site visits for high-priority incidents; standard escalation paths for less urgent matters
  • Monitoring & Alerting: 24x7 proactive monitoring, real-time alerts, and issue escalation to minimize impact
  • Asset Management: Electronic and Physical asset tracking, documentation of serials, warranties, and service history
  • Maintenance & Repairs: Parts replacement service included to sustain performance and availability
  • Business Value: Improved uptime, reduced operational risk, and a predictable total cost of ownership

How to Install ExtremeWorks MonitoringPLUS

Note: As a managed services offering, this program focuses on enrollment, onboarding, and configuration rather than a traditional software installation. Use these steps to get started and align with your Extreme Networks team for a smooth transition to MonitoringPLUS.

  • Step 1: Confirm eligibility and contractual terms for the 1-year MonitoringPLUS extension tied to the bdonsite-16514 service code.
  • Step 2: Initiate onboarding with your Extreme Networks account team or authorized partner to activate monitoring and on-site coverage.
  • Step 3: Provide a current inventory of assets, including device models, serial numbers, and site locations, to enable accurate asset management and parts planning.
  • Step 4: Configure preferred alerting channels, escalation contacts, and on-site visit windows to ensure timely response and clear communication during incidents.
  • Step 5: Schedule the initial handoff meeting with the Extreme Works team to review coverage scope, expected service levels, and performance milestones, then begin proactive monitoring and maintenance.

Frequently asked questions

  • What is MonitoringPLUS? MonitoringPLUS is Extreme Networks' extended managed services offering that combines 24x7 monitoring with on-site support, rapid parts replacement, and comprehensive asset management to keep Extreme Networks infrastructure healthy and predictable in cost.
  • What does 24x7x Next Business Day On-site mean? It means around-the-clock monitoring is always active, and for critical incidents, a technician will arrive on-site the next business day to remediate and restore service.
  • What is included in Exchange - Parts? Parts replacement service covers the procurement and installation of replacement components to minimize downtime and maintain system performance.
  • How long is the term? The standard term for MonitoringPLUS Extended Service is 1 year, with renewal options available to maintain continuity of coverage.
  • Can the service be renewed? Yes. After the initial 12-month term, you can renew MonitoringPLUS under new terms to continue proactive protection and predictable budgeting.
  • Does MonitoringPLUS include remote monitoring and on-site support? Yes, it combines 24x7 remote monitoring with on-site visits and parts replacement as part of a comprehensive managed service.

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