Description
Elevate your network reliability with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended, one-year service delivers around-the-clock visibility, rapid on-site support, and proactive problem resolution designed for enterprise environments. With 24/7 monitoring, Next-Business-Day on-site visits, and comprehensive parts replacement for both electronic and physical components, MonitoringPLUS minimizes downtime and streamlines operations. The program combines proactive health checks, detailed reporting, and dedicated engineering support to help you stay ahead of issues, optimize performance, and align IT outcomes with business goals. Ideal for data centers, campus networks, and distributed edge deployments, MonitoringPLUS provides peace of mind so you can focus on strategic initiatives while your network runs smoothly.
- 24/7 remote monitoring and proactive health checks — MonitoringPLUS continuously watches your network’s pulse, tracking device health, performance metrics, firmware status, and capacity trends. With intelligent thresholding and real-time alerts, potential problems are identified before they impact users. You gain access to a centralized, easy-to-read dashboard, automated alert routing to your on-call teams, and regular health reports that translate raw data into actionable optimization steps. This proactive approach reduces unplanned downtime, shortens mean-time-to-restore (MTTR), and helps you maintain consistent service levels across data centers, campus networks, and branch sites.
- Next-Business-Day on-site support and parts replacement — When an issue requires hands-on intervention, you benefit from a guaranteed Next-Business-Day on-site response. Extreme Networks engineers arrive with the necessary replacement parts to restore service quickly, covering both electronic components and physical hardware. This rapid, end-to-end approach minimizes downtime, reduces escalation complexity, and ensures that complex hardware repairs are handled by trained professionals who know your environment and configurations.
- Extended service built for enterprise-scale networks — This 1-year extension adds enterprise-grade features such as dedicated account management, periodic service reviews, and tailored upgrade planning. You receive priority access to Extreme Networks engineering resources, structured escalation paths, and alignment with your network roadmap. Flexible service-level adjustments and renewal options let you scale coverage as your organization evolves, ensuring continuity and consistent performance through software updates, device refreshes, and capacity growth.
- Onboarding harmony and simplified management — MonitoringPLUS includes a streamlined onboarding experience that integrates with your existing ExtremeWorks environment. Expect guided inventory alignment, policy configuration to meet security and compliance standards, and clear onboarding milestones. With centralized monitoring, transparent reporting, and intuitive dashboards, your IT team gains greater visibility into performance, security posture, maintenance windows, and planned upgrades, all while reducing administrative overhead.
- Security, reliability, and compliance emphasis — The service emphasizes secure, compliant operations by incorporating data protection best practices, access controls, and audit-ready reporting. It supports consistent patching and firmware updates, ongoing vulnerability monitoring, and encryption for data in transit and at rest where applicable. You also benefit from structured incident escalation, documented service commitments, and verifiable performance history to support governance and compliance initiatives.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service donsite H34043
- Service Type: Managed Services MonitoringPLUS — Extended coverage for 1 year, designed to maximize uptime, visibility, and control over your network infrastructure.
- Service Level Agreement (SLA): 24x7 remote monitoring with alerting and Next-Business-Day on-site support for hardware faults, plus parts exchange and guaranteed escalation paths.
- Response & Resolution Times: Immediate triage by Extreme Networks engineers; on-site response scheduled for the next business day for hardware-related incidents; software issues are prioritized for rapid remediation.
- What’s Included: Comprehensive remote monitoring, on-site visits, parts replacement (electronic and physical), engineering escalation, proactive health reviews, and periodic service health reports.
- Scope of Coverage: Applies to eligible ExtremeWorks-enabled devices and configurations within your environment, including data centers, campus networks, and edge deployments.
- Term: 1 year from activation, with renewal options to extend coverage and maintain service continuity.
how to install Extreme Networks ExtremeWorks MonitoringPLUS
- Step 1: Confirm eligibility and onboard the service through your Extreme Networks account portal; verify device inventory and site details to ensure accurate coverage.
- Step 2: Provide onboarding information for on-site locations, contact channels, and preferred escalation points; connect the MonitoringPLUS console to your network for remote visibility and data collection.
- Step 3: Configure alert rules, escalation contacts, and notification pathways to align with your security policy and incident response procedures.
- Step 4: Schedule a kickoff session with Extreme Networks engineers to review onboarding milestones, dashboards, reporting cadence, and any customization needs for thresholds and maintenance windows.
- Step 5: Initiate proactive monitoring, review initial health assessments, and implement recommended optimizations or firmware updates during the initial onboarding period.
Frequently asked questions
- Q: What is MonitoringPLUS? A: MonitoringPLUS is Extreme Networks’ managed monitoring and extended service offering that provides 24/7 remote health monitoring, on-site support, and parts replacement for a 1-year term, designed to maximize uptime and simplify network management.
- Q: What does 24x7 monitoring include? A: It includes continuous remote observation of device status, performance metrics, and security posture, with real-time alerts, dashboards, and proactive recommendations to prevent outages and optimize performance.
- Q: What is included with Next-Business-Day on-site? A: If an issue requires hands-on repair, a technician arrives on the next business day with the necessary replacement parts to restore service, covering both electronic and physical components where applicable.
- Q: How does onboarding work? A: Onboarding involves inventory alignment, account configuration, alert policy setup, dashboard customization, and a kickoff session to review milestones, reporting, and expectations for performance and maintenance windows.
- Q: Is MonitoringPLUS secure and compliant? A: Yes. The service adheres to security best practices, including encryption where applicable, access controls, audit-ready reporting, and alignment with governance and regulatory requirements.
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