Description
Experience unparalleled network reliability and expert assistance with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service. This comprehensive 1-year service solution is meticulously designed to protect your investment while enhancing the efficiency of your network infrastructure. Perfect for businesses that demand uninterrupted service, the MonitoringPLUS package includes features that ensure your systems run smoothly. With round-the-clock support and advanced replacement options, you can focus on your core business activities without the stress of network disruptions.
- 24 x 7 x 4 Hour On-Site Support: Enjoy peace of mind with our dedicated team of experts available around the clock to provide quick solutions, ensuring your network remains operational at all times.
- Advanced Parts Replacement: Minimize downtime with our 4-hour advance parts replacement service. In the event of hardware failure, we guarantee rapid delivery of replacement parts to keep your operations running efficiently.
- Electronic and Physical Service Types: Our service offers both electronic and on-site support options, ensuring maximum reliability and productivity for your business.
- Dependable Efficiency: Trust in our commitment to keeping your systems running optimally. We prioritize reliable service, allowing you to focus on growing your business.
- 1-Year Service Duration: Our extended service plan is valid for a full year, providing consistent support and maintenance, ensuring you receive dependable service throughout the contract duration.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Response Time: 4 Hours for parts replacement
- Service Subtype: Electronic and Physical
How to Install
To take full advantage of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Contact your Extreme Networks sales representative to activate your service package.
- Schedule an initial assessment with a support technician to review your existing network infrastructure.
- Receive your parts and service package, which will include all necessary documentation and installation guides.
- For on-site support, a technician will visit your location to install or replace any necessary hardware.
- Once installation is complete, familiarize yourself with the reporting tools and support channels available to you as part of the service.
Frequently Asked Questions
- What happens if I encounter an issue after hours? With our 24 x 7 support, you can reach out anytime, and we will address your concerns promptly, ensuring your network remains operational.
- Is the 4-hour parts replacement guaranteed? While we strive for a 4-hour response time for parts replacement, actual delivery may vary based on geographic considerations and availability. We prioritize your needs to minimize downtime.
- Can I upgrade my service during the contract period? Absolutely! Contact your support representative to discuss options for upgrading or modifying your service to better meet evolving business needs.
- What types of networks does this service support? Our service is designed to support a wide range of network configurations and setups, making it flexible enough to accommodate most business environments.
- Will I receive training on the system? Yes, as part of our service, we offer training sessions to help your team understand the system and utilize all available features effectively.
Customer reviews
Showing - Of Reviews