Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, the ultimate solution for businesses looking to ensure maximum uptime and reliability for their network systems. With a commitment to safeguarding your investments, this service provides a comprehensive support system that goes beyond standard warranties. Enhance your operational efficiency and gain peace of mind with this top-tier managed services package designed specifically for your needs.
- 24 x 7 x 4 Hour On-site Support: Enjoy around-the-clock support to address any issues that may arise. Our dedicated team is available 24/7 to ensure your network operates smoothly at all times.
- Fast Parts Replacement Service: Experience the convenience of our 4 Hour Advance Parts Replacement service. In the event of a hardware malfunction, receive replacement parts swiftly to minimize downtime and keep your operations running efficiently.
- Electronic and Physical Service Protection: Benefit from both electronic and physical service options, providing flexibility and convenience to meet your unique operational needs. This dual approach ensures that all aspects of your service are covered.
- On-site Service for Enhanced Reliability: Our on-site service guarantees that help is just a call away. This feature allows for quick diagnostics and repairs at your location, reducing the hassle of sending equipment off for repairs.
- One Year Service Assurance: With a full year of service, you can rest assured that your network will stay operational and efficient. This extended duration gives you the confidence to focus on your business while we take care of your technical needs.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Support Coverage: 24/7 availability
- Response Time: 4 Hour on-site service
- Parts Replacement: Included in service plan
- Service Sub Types: Electronic and Physical
How to Install
Setting up your Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is simple. Once you purchase the service, follow these steps:
- Contact our customer service to initiate your service agreement.
- Provide necessary information regarding your network setup and specific needs.
- Schedule an on-site assessment with our technical team at your convenience.
- Receive rapid response support as needed while enjoying peace of mind knowing your infrastructure is protected.
Frequently Asked Questions
- What does the 4 Hour Response Time mean? - This means that in case of an equipment failure, we guarantee to have parts on-site within four hours to minimize disruption to your operations.
- Is this service available for all Extreme Networks products? - Yes, the ExtremeWorks Managed Services MonitoringPLUS is designed to complement a wide array of products from Extreme Networks.
- Can I upgrade my service during the contract period? - Yes, we offer flexible service enhancements if your needs change during the contract duration.
- What should I do if I experience issues after hours? - Our 24/7 support line is available at all times. Simply reach out, and we will assist you immediately.
- How do I renew my service after the first year? - We will notify you well in advance of your service expiry. You can easily renew your service by contacting our support team.
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