Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is your key to ensuring reliable and efficient network performance. This comprehensive 1-year extended service plan is designed to provide the support your organization needs to maintain optimal operations, enhance productivity, and minimize downtime.
- 24/7 On-Site Support: Enjoy peace of mind with around-the-clock access to expert technicians who are dedicated to addressing any issues effectively and promptly.
- 4-Hour Advance Parts Replacement: With a commitment to minimizing downtime, you benefit from our swift response time, ensuring critical replacement parts reach your business quickly.
- Electronic and Physical Service Options: Experience flexibility with tailored service options, whether you require electronic support or physical on-site assistance, catering to your operational needs.
- Predictable Total Cost of Ownership: Manage your budget effectively with a clearly defined service plan that helps avoid unexpected costs and ensures financial predictability.
- Efficient Parts Replacement Service: Handle unexpected mishaps with ease through our efficient parts replacement service, designed to keep your system fully operational and reduce disruptions.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Availability: 24/7
- Response Time: 4 Hours for Advance Parts Replacement
- Service Sub-Type: Electronic and Physical
- On-Site Support: Yes
- Parts Exchange: Included
How to Install
Getting started with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward. Follow these steps to ensure a smooth installation:
- Purchase the service through an authorized provider or directly from Extreme Networks.
- Contact the Extreme Networks support team to schedule your initial setup and consultation.
- Provide necessary information regarding your existing systems and network configuration.
- Allow the technicians to perform an initial assessment and install any required components or services.
- Review the service plan details with your assigned account manager to ensure a clear understanding of response times and support options.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24/7 on-site support, 4-hour advance parts replacement, and both electronic and physical service options.
- How quickly can I expect parts replacement? The service guarantees a response time of 4 hours for advance parts replacement.
- Is the service available globally? Yes, Extreme Networks provides support on a global scale, but service availability may vary by region.
- Can I customize my service plan? Absolutely! You can work with your account manager to tailor the service plan to suit your specific operational needs and requirements.
- What happens if my system encounters an issue? Simply contact the 24/7 support center; a technician will assist you promptly to minimize downtime and ensure business continuity.
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