Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service is the ultimate solution for businesses seeking reliable technical support and maintenance for their networking needs. This comprehensive service plan is designed to ensure optimal performance, minimal downtime, and enhanced productivity for your network equipment. With a one-year duration, this service provides peace of mind by delivering exceptional support, proactive maintenance, and parts replacement to keep your systems running smoothly.
- Reliable Technical Support: Access our dedicated support team for quick resolutions to all your technical issues, ensuring uninterrupted service and reliability.
- Parts Replacement Service: Enjoy a hassle-free experience with our parts replacement feature, allowing you to focus on your core operations without worrying about equipment downtime.
- On-site Support: Our on-site assistance minimizes downtime to the absolute minimum, ensuring your networking equipment stays fully operational and effective.
- Electronic Service Subtype: Designed for enhanced usability and efficiency, this service streamlines processes, improving overall productivity for your business.
- Next Business Day - Advance Parts Replacement: Benefit from our quick response time for parts replacement, ensuring your network remains operational without unnecessary delays.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 Year
- On-site Support: Yes
- Parts Replacement: Included
- Response Time: Next Business Day - Advance Parts Replacement
- Electronic Service Subtype: Yes
- Service Characteristics: Enhanced usability and efficiency
How to Install
- Purchase the ExtremeWorks Managed Services MonitoringPLUS - Extended Service.
- Upon purchase, you will receive a confirmation and service activation instructions via email.
- Follow the instructions to set up your service and schedule your initial on-site visit with our support team.
- Ensure your network equipment is ready for inspection and troubleshooting by our technicians.
- Enjoy a worry-free networking experience with our ongoing technical support and maintenance services.
Frequently Asked Questions
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Q: What does the ExtremeWorks Managed Services MonitoringPLUS cover?
A: It covers technical support, parts replacement, and on-site assistance to ensure optimal performance of your network equipment. -
Q: How quickly can I expect service after I report an issue?
A: Our Next Business Day - Advance Parts Replacement service ensures that any necessary parts are shipped to you promptly, minimizing downtime. -
Q: Is remote support available?
A: Yes, our support team can provide remote assistance in addition to on-site visits, depending on the nature of the issue. -
Q: Can I extend my service after the one-year period?
A: Yes, you can renew your service plan before it expires to ensure continuous support and maintenance for your network. -
Q: What if I need parts that are not covered under the service?
A: Any parts that are not included will be provided at an additional cost, and our team will inform you of the options available.
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