Description
Experience unparalleled network reliability with the Extreme Networks ExtremeWorks MonitoringPLUS Extended Service. Designed for organizations that depend on steady, high-performance connectivity, this 1-year managed services plan delivers comprehensive, proactive monitoring, round-the-clock support, and fast hardware recovery to keep your operations running smoothly. With MonitoringPLUS, your IT team can focus on strategic initiatives while the Extreme Networks specialists handle the health, security, and optimization of your network infrastructure.
- Continuous remote monitoring 24/7 to detect anomalies, performance bottlenecks, and potential outages before they impact users, ensuring minimal downtime and maximum uptime.
- Around-the-clock technical support via the NetworkControl Center, available every day of the year, delivering expert guidance and rapid issue resolution when you need it most.
- Next-business-day parts replacement for covered hardware, reducing disruption and accelerating recovery when hardware problems arise.
- Real-time network insights through the Extreme Networks Managed Services Gateway, providing instant access to health metrics, performance data, security alerts, and standardized reports for informed decision-making.
- Operational software updates and security patches to keep your network up to date, secure, and optimized with the latest features and capabilities.
Technical Details of Extreme Networks Extremeworks Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS - AHR offerings
- Availability: 24x7 technical support via telephone and web
- Response Time: Next Business Day for advance parts replacement
- Access: Extreme Networks Managed Services Gateway
How to Install ExtremeWorks Managed Services MonitoringPLUS
- 1. Purchase the service plan through an authorized Extreme Networks distributor to initiate coverage for your environment.
- 2. Receive confirmation via email with service details and access credentials for the Managed Services Gateway, enabling secure access to monitoring tools.
- 3. Prepare your network by configuring devices to communicate with the Extreme Networks Monitoring platform, ensuring visibility across your topology.
- 4. Activate monitoring by logging into the Managed Services Gateway with the provided credentials, enabling real-time performance tracking, alerts, and reporting.
- 5. Get support when needed—if you require technical assistance during installation, contact the NetworkControl Center for step-by-step guidance and best-practice setup.
Frequently asked questions
- What is included in the MonitoringPLUS service? The MonitoringPLUS service encompasses continuous remote network monitoring, operational software updates, technical support, and advanced parts replacement for covered products, all designed to keep your network healthy and productive.
- How can I contact technical support? Technical support is available 24/7 via telephone or through the web interface, providing constant access to Extreme Networks professionals for guidance, troubleshooting, and escalation as needed.
- What happens if a part needs to be replaced? The service provides next business day advance parts replacement, minimizing downtime and enabling rapid recovery of affected systems.
- How do I access the monitoring platform? Access is provided through the Extreme Networks Managed Services Gateway, which centralizes health data, security alerts, performance metrics, and standardized reports for actionable insights.
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