Description
Experience the pinnacle of network performance with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service plan is meticulously designed to provide comprehensive solutions for businesses that demand reliability and efficiency in their network operations. With a range of unique features and benefits, MonitoringPLUS ensures that your network runs seamlessly while you focus on your core business objectives.
- Continuous Remote Monitoring: Benefit from a 24/7 remote monitoring system that proactively identifies and resolves network issues before they escalate, guaranteeing minimal downtime and peak performance.
- 24/7 Technical Support: Enjoy peace of mind with ready access to Extreme's NetworkControl Center, available any time of day, every day of the year, for immediate assistance and expert advice on any product-related inquiries.
- Fast Parts Replacement: Experience the convenience of next business day advance parts replacement service, reducing disruption and enhancing operational productivity when hardware problems arise.
- Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway to gain immediate access to critical network health data, performance metrics, security alerts, and standardized reports for informed decision-making.
- Operational Software Updates: Ensure your network is always up to date with the latest features and security patches through effective software updates and upgrades, keeping your infrastructure secure and efficient.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS - AHR offerings
- Availability: 24x7 technical support via telephone and web
- Response Time: Next Business Day for advance parts replacement
- Access: Extreme Networks Managed Services Gateway
How to Install
Installing the ExtremeWorks Managed Services MonitoringPLUS is a straightforward process that can be completed by following these simple steps:
- Purchase the service plan through an authorized Extreme Networks distributor.
- Receive a confirmation email containing service details and access credentials for the Managed Services Gateway.
- Configure your network devices to communicate with the Extreme Networks Monitoring platform.
- Log into the Managed Services Gateway using the provided credentials to start monitoring your network performance and set up alerts.
- If you need any technical assistance during the installation process, do not hesitate to contact the NetworkControl Center.
Frequently Asked Questions
- What is included in the MonitoringPLUS service? The MonitoringPLUS service encompasses continuous remote network monitoring, operational software updates, technical support, and advanced parts replacement for covered products.
- How can I contact technical support? Technical support can be reached via telephone or through the web interface, which is available 24/7 throughout the year.
- What happens if a part needs to be replaced? The service provides next business day advanced parts replacement to ensure minimal downtime and maintain your network's productivity.
- Are there any software updates included? Yes, operational software updates and upgrades are included in the service to keep your network secure and running efficiently.
- How do I access the Managed Services Gateway? After purchasing the service, you will receive an email with access credentials, allowing you to log into the Managed Services Gateway to monitor your network's health.
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