Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Monitorpls Nbd Ahr H32152

Extreme NetworksSKU: 7166646

Price:
Sale price$1,254.20

Description

Experience enterprise-grade visibility and reliability with Extreme Networks’ MonitoringPLUS Extended Service. This comprehensive 1-year managed service delivers continuous remote network monitoring, proactive technical support, and seamless operational software updates and upgrades for Covered Products. By coupling real-time health insights with advanced parts replacement and 24x7 access to Extreme’s NetworkControl Center (NCC), MonitoringPLUS helps you maintain peak network performance while reducing downtime and day-to-day administrative overhead. Designed for organizations that rely on Extreme Networks infrastructure, this service offers predictable maintenance, rapid issue resolution, and a centralized point of contact for monitoring, reporting, and support. With MonitoringPLUS, you gain a structured, proactive approach to network operations that translates into improved service levels, greater uptime, and more time for your IT team to focus on strategic initiatives.

  • Continuous remote monitoring and proactive alerting: MonitoringPLUS collects and analyzes network and device events, correlates issues, and delivers timely alarms to support teams so problems can be addressed before they impact end users.
  • Next Business Day advanced parts replacement: When a hardware issue is detected, the service includes fast parts replacement with Next Business Day delivery to minimize downtime and maximize productivity.
  • Operational Software updates and upgrades: Stay current with the latest features, security enhancements, and performance improvements through automated software updates and upgrades for Covered Products.
  • 24x7 access to NetworkControl Center (NCC): Get round-the-clock telephone and web access to Extreme Networks’ NCC for problem reporting, questions, and expert assistance whenever you need it.
  • Standardized reporting, saved configurations, and inventory visibility: The service provides consistent network reports, preserved configurations, and an up-to-date inventory database to simplify operations and auditing.

Technical Details of ExtremeWorks MonitoringPLUS

  • Service: MonitoringPLUS – Extended Service
  • Duration: 1 year
  • Coverage: Covered Products as defined in the plan
  • Monitoring & event management: Remote monitoring with event collection and correlation
  • Alarming: Pre-prescribed alarm notification process to support maintenance requests
  • Support channels: 24x7 access to NetworkControl Center (NCC) via telephone and web; email support available
  • On-site involvement: No mandatory on-site installation required; onboarding and monitoring are conducted remotely by Extreme Networks
  • Parts replacement: Next Business Day Advanced Parts Replacement
  • Software updates: Operational Software updates and upgrades
  • Reporting: Standardized network reports and configuration backups
  • Onboarding infrastructure: Access to the Extreme Networks Managed Services Gateway for real-time health, performance, and security visibility

How to install ExtremeWorks MonitoringPLUS

MonitoringPLUS is a managed service designed to be onboarded rather than installed on-site. The Extreme Networks team handles the setup and integration, ensuring a smooth transition to continuous remote monitoring and support. Typical onboarding steps include the following:

  • Step 1: Verify eligibility and finalize the purchase of MonitoringPLUS Extended Service for a 1-year term.
  • Step 2: Access the NetworkControl Center (NCC) portal using onboarding credentials provided by Extreme Networks.
  • Step 3: Onboard your Covered Products by registering device IDs or serial numbers in NCC and linking them to your MonitoringPLUS service profile.
  • Step 4: Configure alert thresholds, notification channels, and escalation paths to align with your organizational processes and on-call schedules.
  • Step 5: Schedule an onboarding review with Extreme’s technical team to establish baseline metrics, maintenance windows, and reporting preferences.
  • Step 6: Begin real-time monitoring and validation, adjusting configurations as needed to optimize visibility and response times.

Frequently asked questions

  • What is MonitoringPLUS? MonitoringPLUS is Extreme Networks’ managed service that provides remote network monitoring, proactive support, software updates and upgrades, and advanced parts replacement for Covered Products, complemented by 24x7 access to the NetworkControl Center (NCC).
  • What does the 1-year Extended Service include? It includes one year of MonitoringPLUS coverage with continuous remote monitoring, next-business-day advanced parts replacement, operational software updates and upgrades, and 24x7 NCC access for problem reporting and assistance.
  • How do I access support? Support is available through the NetworkControl Center (NCC) by phone or web 24 hours a day, 365 days a year, with additional email support options.
  • Is on-site installation required? No. MonitoringPLUS is a remote, managed service. Extreme Networks handles onboarding and integration with NCC; there is no mandatory on-site installation for the service itself.
  • What is the response time for parts replacement? Next Business Day Advanced Parts Replacement is included to minimize downtime and maintain operational productivity.

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