Description
Experience peace of mind like never before with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service solution is meticulously crafted to ensure your network infrastructure operates at its best. With essential monitoring, support, and maintenance, this service is perfect for businesses striving for operational excellence. Let us help you maximize your network's performance and reliability.
- Continuous Remote Network Monitoring: Enjoy round-the-clock surveillance of your network environment. Our expert team monitors network and device events in real-time, ensuring that any issues are promptly identified and addressed.
- Technical Support Anytime: Gain access to Extreme Networks' NetworkControl Center. Our dedicated support team is available 24/7, providing immediate assistance via telephone and online channels for any product-related queries or issues.
- Operational Software Updates & Upgrades: Stay ahead of the competition with regular software updates and upgrades. Our service ensures that your systems are always equipped with the latest features and security enhancements, giving you a competitive edge.
- Advanced Parts Replacement: With our Next Business Day - Advance Parts Replacement feature, you can rest easy knowing that your hardware will be swiftly replaced in case of failure. This minimizes downtime and protects your investment, keeping your business running smoothly.
- Comprehensive Network Health Insights: Access the Extreme Networks Managed Services Gateway for real-time views into your network's health, performance, and security. This feature allows for proactive management and informed decision-making, ensuring your network is robust and resilient.
Technical Details of the Product
- Service Duration: 1 Year
- Service Coverage: Comprehensive monitoring of covered products
- Support Availability: 24x7 access to technical support
- Response Time: Next Business Day for advanced parts replacement
- Monitoring Features: Real-time alerts, configuration management, inventory database, and standardized network reports
How to Install
Installing ExtremeWorks Managed Services MonitoringPLUS is straightforward. Once you purchase the service, you will receive access credentials for the Extreme Networks Managed Services Gateway. Follow these steps:
- Log in to the Managed Services Gateway using the provided credentials.
- Configure your network devices to ensure they are covered under the service agreement.
- Set up desired alerts and monitoring preferences within the Gateway interface.
- Contact the Extreme Networks support team to finalize any specific configurations or inquiries.
- Start monitoring your network with enhanced visibility and support!
Frequently Asked Questions
- What types of devices are covered under this service? ExtremeWorks Managed Services MonitoringPLUS covers a wide range of Extreme Networks products. Please consult your service agreement for specific details.
- Is technical support available internationally? Yes, our technical support services are available 24/7 worldwide, ensuring you receive assistance whenever you need it.
- How quickly can I expect parts replacement? Our Next Business Day - Advance Parts Replacement service guarantees that replacement parts will be delivered by the next business day to minimize downtime.
- Can I access the Managed Services Gateway on my mobile device? Yes, the Managed Services Gateway is accessible via web browsers on any device, giving you convenient access to your network's health and performance from anywhere.
- What if I need help setting up the service? Our dedicated support team is available 24/7 to assist you with any setup or configuration questions you may have.
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