Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS Extended Service delivers a comprehensive, hands-on support experience designed to keep your network performing at peak efficiency. With a full year of on-site coverage, maintenance, and parts replacement, this service gives you unparalleled peace of mind and a clear path to reliable results. It blends proactive monitoring with rapid, on-site interventions to minimize downtime, accelerate issue resolution, and maintain critical network operations without the guesswork. For organizations seeking predictable support, enhanced dependability, and a direct line to Extreme Networks’ expert technicians, MonitoringPLUS Extended Service is the trusted choice.
- On-site coverage for a full year: Enjoy dedicated on-site service that brings troubleshooting, maintenance, and parts replacement directly to your location, reducing delays and improving service quality.
- Includes parts replacement: The Parts Replacement service is included to resolve problems quickly and keep systems running with minimal disruption, ensuring your network remains healthy and productive.
- Electronic service sub type for dependable communication: An electronic communication channel provides an alternate, reliable means to coordinate support, status updates, and rapid problem escalation between your team and Extreme Networks’ engineers.
- 4-hour advance parts replacement: When critical components fail, the service promises a 4-hour advance parts replacement window to accelerate repair times and restore operations with confidence.
- 1-year duration for consistent results: A full year of service ensures continuity, predictable budgeting, and sustained efficiency across your network environment.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service hronsite-16539
SKU: hronsite-16539
- Product family: ExtremeWorks Managed Services
- Service type: MonitoringPLUS – Extended Service
- Coverage: On-site
- Service duration: 1 year
- Includes: Maintenance and Parts Replacement
- Delivery channel: Electronic service sub type to ensure maximum dependability
- Response time: 4-hour advance parts replacement
Designed to align with Extreme Networks’ commitment to reliability, this extended service package emphasizes rapid on-site intervention paired with proactive maintenance. The combination helps organizations minimize unplanned downtime while extending the life of critical infrastructure. The inclusion of parts replacement is particularly valuable for complex environments where spare components and swift hardware refreshes translate directly into reduced operational risk. The electronic communication channel is a practical improvement, enabling faster updates, better ticket governance, and clearer escalation paths that keep stakeholders informed and engaged throughout the service lifecycle.
how to install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Step 1: Confirm eligibility and engage with Extreme Networks sales or your authorized partner to activate the MonitoringPLUS Extended Service for your environment.
- Step 2: Schedule an on-site service window with Extreme Networks’ technical team to align with your maintenance cycles and peak usage times.
- Step 3: Prepare the site for the on-site visit by ensuring access to network equipment, power, and relevant documentation, including device models and current configurations.
- Step 4: On-site technicians perform an assessment, confirm scope of maintenance, and validate that MonitoringPLUS channels (electronic communication, ticketing, and reporting) are properly configured.
- Step 5: After service completion, verify system performance, review the preventive maintenance activities performed, and document any recommendations for ongoing optimization.
Frequently asked questions
- What does MonitoringPLUS Extended Service include? It provides on-site maintenance, parts replacement, and an electronic communication channel to ensure dependable, timely support for Extreme Networks devices and services over a full 12-month period.
- How long is the service period? The service lasts for 1 year from the activation date, providing a consistent, year-long support plan and budgeting certainty.
- Is on-site support always available? Yes. The arrangement includes on-site service locations to maximize usability and efficiency, bringing skilled technicians directly to your facility when issues arise.
- What is the response time for parts replacement? The service includes a 4-hour advance parts replacement window, designed to minimize downtime by delivering replacement parts quickly and reliably.
- How does the electronic service channel improve reliability? The electronic channel provides an alternate communication pathway for status updates, issue escalation, and rapid coordination, improving dependability and faster resolution times.
- What types of maintenance are performed? The plan encompasses proactive maintenance and parts replacement as needed to sustain performance, reduce risk, and extend the life of network assets.
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