Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential investment for any business that values reliability and efficiency in its technical support. This extended service package is meticulously crafted to enhance your network operations while allowing you to concentrate on your core business activities. With a commitment to delivering uninterrupted service, the MonitoringPLUS offers a comprehensive suite of features designed to ensure that your technical issues are addressed promptly and effectively.
- 24 x 7 x 4 Hour Support: Our dedicated support team is available around the clock to address all your technical queries and issues, ensuring minimal downtime and maximum productivity.
- Rapid Parts Replacement: Enjoy fast, reliable, and cost-effective responses to any hardware failures with our advanced parts replacement service, allowing your operations to continue without interruption.
- Service Depot Advantage: Benefit from a streamlined process for hardware exchange and repairs through our service depot, providing you with peace of mind knowing that help is just a call away.
- Electronic and Physical Service Subtypes: Choose from both electronic and physical support options tailored to your unique requirements, enhancing reliability and ensuring timely assistance.
- One Year Extended Service: Enjoy a full year of consistent and effective support, helping you maintain seamless operations and better usability.
Technical Details of Product
- Service Type: ExtremeWorks Managed Services
- Service Duration: 1 Year
- Support Availability: 24/7
- Response Time: 4 Hour
- Advance Parts Replacement: Yes
- Service Depot: Yes, for fast and reliable hardware exchange
- Service Subtype: Electronic and Physical
How to Install
To activate your Extreme Networks ExtremeWorks Managed Services MonitoringPLUS service, simply follow these steps:
- Contact your Extreme Networks representative to confirm your service agreement.
- Provide necessary network and equipment details to facilitate the setup process.
- Receive confirmation of your service activation along with contact details for the support team.
- In case of any technical issue, reach out to the support team via the provided contact method.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services MonitoringPLUS include? The service includes 24/7 technical support, rapid parts replacement, hardware exchange through our service depot, and both electronic and physical service options.
- How quickly can I expect a parts replacement? Our advanced parts replacement service guarantees a response time of 4 hours, ensuring that you experience minimal downtime.
- Is the service available for all types of network equipment? Yes, the service covers a wide range of Extreme Networks equipment. Please consult with your Extreme Networks representative for specific compatibility details.
- What if I need help outside of normal business hours? Our support team is available 24/7, so you can reach out anytime you need assistance.
- Can I extend my service beyond the initial one year? Yes, you can discuss extending your service with your Extreme Networks representative before the current service period ends.
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