Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an exceptional service plan that focuses on enhancing the reliability and overall performance of your network systems. This extended service is meticulously designed for businesses that prioritize proactive maintenance and rapid response to critical issues, ensuring a seamless operational environment. With this service, you can focus on your core activities while we take charge of your network's health.
- 24/7 Comprehensive Support: Gain peace of mind with round-the-clock support available every day of the year. Our dedicated team is ready to assist you at any time, ensuring that your operations run smoothly.
- Rapid Response Time: Enjoy swift 4-hour advance parts replacement service, crucial for minimizing downtime. This ensures that your business experiences minimal disruption in the event of hardware failures.
- On-Site Support: Receive immediate assistance with on-site service to facilitate quick resolutions. Our technicians are equipped to handle a variety of problems directly at your location.
- Comprehensive Parts Replacement: The service includes parts replacement to address any hardware issues, enhancing reliability and contributing to the longevity of your systems.
- Electronic and Physical Service Coverage: Our service encompasses both electronic and physical components, ensuring that all aspects of your network receive optimal performance attention.
Technical Details of Product
- Service Duration: 1 Year
- Support Type: 24 x 7 x 4 Hour On-site Support
- Service Coverage: Electronic and Physical
- Parts Replacement: Included
- Response Time: 4 Hours for Advance Parts Replacement
How to Install
To get started with your ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the Service: Choose the appropriate service plan based on your company's needs and complete your purchase.
- Receive Confirmation: You will receive an email confirmation detailing your service agreement and the next steps.
- Contact Support: If you require assistance during installation, reach out to our customer support team, who will guide you through the process.
- Schedule On-Site Visit: Based on your preferences and urgent needs, schedule an on-site visit with one of our technicians to review your network setup.
- Begin Monitoring: Once set up, enjoy the benefits of continuous monitoring and support, ensuring your systems remain operational.
Frequently Asked Questions
- What does the 24/7 support include? The 24/7 support provides around-the-clock access to our support team, who can assist you with any technical issues or inquiries related to your service.
- How does the parts replacement service work? In the event of equipment failure, simply reach out to our support team. We will assess the situation and send replacement parts as needed, typically arriving within 4 hours.
- Is on-site support available for all issues? Yes, our on-site support can address a wide range of issues, ensuring that any problems are resolved quickly and efficiently.
- What is covered under electronic and physical service? This service covers both the electronic components of your network equipment as well as any physical hardware, providing comprehensive support.
- Can I extend the service duration after one year? Yes, you can renew your service contract after the initial year to continue receiving support and monitoring services.
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