Description
Experience proactive, reliable, and cost-effective care for your Extreme Networks infrastructure with the ExtremeWorks Managed Services MonitoringPLUS — Extended Service. This 1-year program is designed to keep your network hardware performing at peak levels, with around-the-clock monitoring, rapid on-site responses, and fast parts replacement. By combining electronic and physical support, this service helps you maintain maximum uptime while keeping total cost of ownership predictable and manageable.
- 24x7 monitoring with a 4-hour on-site response ensures critical issues are identified promptly and resolved quickly, minimizing downtime and preserving service levels across your network.
- Extended 1-year coverage delivers long-term stability and budgeting simplicity, so you can plan with confidence while your environment remains protected.
- Exchange parts service for electronic and physical components provides reliable hardware and firmware support, enabling rapid restoration of services after incidents or failures.
- 4-hour Advance Parts Replacement offers a fast, predictable repair window to maximize reliability and keep business operations flowing without extended interruptions.
- On-site support tailored for Extreme Networks environments leverages specialized expertise to troubleshoot, replace, and verify components in the field, reducing the need for escalation and minimizing disruption.
Technical Details of ExtremeWorks MonitoringPLUS Extended Service
Technical details emphasize the service’s structure and performance guarantees, helping you compare options and select a package that aligns with your organization’s risk tolerance and budget. This MonitoringPLUS Extended Service is built to keep your network ecosystem healthy, with an emphasis on rapid response, comprehensive coverage, and dependable parts replacement.
- Service Duration: 1 Year
- Service Type: MonitoringPLUS Extended Service
- Support Coverage: 24 x 7 x 4 Hour On-site
- Parts Service Characteristics: Exchange — Electronic and Physical
- Response Time: 4 Hour Advance Parts Replacement
- Delivery Model: On-site and remote monitoring as required to maintain service levels
With MonitoringPLUS Extended Service, Extreme Networks focuses on preventing problems before they disrupt operations. The combination of continuous monitoring, rapid on-site intervention, and dependable parts replacement translates into a predictable total cost of ownership and a stronger foundation for uptime, performance, and user productivity. This service is designed to blend seamlessly with existing IT operations, offering a clear escalation path, defined service levels, and an accountability framework that helps your organization avoid unexpected maintenance costs and downtime surprises.
How to install ExtremeWorks MonitoringPLUS
Activating MonitoringPLUS Extended Service is a straightforward process that begins with enrollment through your Extreme Networks account team. The installation steps below outline a practical approach to getting coverage in place and ready to protect your critical infrastructure:
- Step 1: Confirm eligibility and enroll the relevant devices or sites into MonitoringPLUS Extended Service, ensuring the H34048 SKU (or your internal reference) is captured in the service record.
- Step 2: Schedule onboarding with the Extreme Networks service organization to align activation with your maintenance windows and change-control processes.
- Step 3: Configure monitoring profiles, alert thresholds, and notification channels to reflect your environment, ensuring 24x7 visibility for key devices and services.
- Step 4: Establish access for on-site technicians, including any required site credentials, safety procedures, and remote-diagnostic capabilities to support rapid triage and repair.
- Step 5: Validate the service activation with a test run, confirm that escalation paths function correctly, and document the results for internal records and future audits.
Once activated, the MonitoringPLUS Extended Service works in concert with your existing network management practices. The on-site capability enables Extreme Networks professionals to perform hands-on inspections, verify equipment health, replace parts as needed, and validate that services resume with minimal downtime. In addition, the 24x7 monitoring component provides constant visibility into device status, traffic patterns, and fault conditions, enabling proactive maintenance and rapid remediation whenever anomalies arise.
Frequently asked questions
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What is MonitoringPLUS Extended Service?
MonitoringPLUS Extended Service is Extreme Networks’ extended support package that combines 24x7 remote monitoring with on-site support and advanced parts replacement. The program aims to minimize downtime, streamline maintenance, and deliver predictable costs over a full year of coverage, focusing on the specific needs of Extreme Networks environments.
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How long does the service last?
The service duration is 1 year from the activation date, providing a full year of proactive monitoring, on-site response, and parts replacement for eligible devices and sites.
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What does 4-hour on-site response mean?
4-hour on-site response means that when an issue is detected and escalated, an Extreme Networks technician will arrive on-site within four hours to assess, diagnose, and carry out necessary repairs or parts replacement to restore functionality. This rapid response minimizes downtime and supports business continuity.
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What does “Exchange - Electronic and Physical” parts service entail?
The service covers exchange of both electronic components (firmware updates, controller modules, or other digital parts) and physical hardware (servers, switches, racks, or related devices) as needed to keep your environment running smoothly.
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Is remote monitoring included, and how does it integrate with on-site support?
Yes. Remote monitoring runs continuously to detect faults and performance issues early. When a problem is identified, the on-site team is engaged under the same service terms to perform diagnostics and replacements, ensuring a coordinated and efficient resolution.
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