Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, a premier support solution tailored to meet your networking needs. This comprehensive service package ensures that your systems operate at peak performance, providing you with uninterrupted service and minimal downtime. With a focus on delivering timely assistance, the ExtremeWorks Managed Services MonitoringPLUS empowers you to maintain productivity and operational efficiency.
- 24/7 Access to Expert Support: Experience the assurance of around-the-clock access to specialized network experts who are ready to assist you with any technical issues, ensuring your systems run smoothly at all times.
- Rapid Response with 4-Hour On-Site Service: Our commitment to fast response times guarantees on-site service within just 4 hours, allowing you to quickly address any hardware failures and minimize disruptions to your business.
- Convenient Parts Replacement: The parts replacement service is designed to swiftly provide you with the necessary components, enabling you to resume operations with minimal delays in case of hardware issues.
- Comprehensive Electronic and Physical Support: Enjoy peace of mind knowing that our service includes both electronic and physical support tailored to your unique requirements, ensuring you receive the most effective assistance possible.
- One Year Service Duration: With a full year of dedicated service coverage, you can have confidence that your network will remain operational and efficient, backed by our ongoing support and expertise.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24/7
- On-Site Response Time: 4 Hours
- Service Sub-Type: Electronic and Physical
- Parts Replacement: Advance Parts Replacement service
How to Install
Activating your Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process. Follow these simple steps to get started:
- Contact your Extreme Networks representative to initiate the service setup.
- Provide the necessary network information and confirm the service details.
- Receive your service confirmation and schedule any required on-site visits.
- Allow our technicians to assess your network and configure the service for optimal performance.
- Enjoy peace of mind with your newly activated Managed Services MonitoringPLUS.
Frequently Asked Questions
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Q: What is the response time for on-site service?
A: Our service guarantees an on-site response time of just 4 hours, ensuring that any hardware issues are addressed promptly. -
Q: Is the service available 24/7?
A: Yes, our support team is available 24/7 to assist you with any queries or issues you may have, providing you with continuous support. -
Q: What does the parts replacement service entail?
A: The parts replacement service ensures that if any hardware component fails, we will provide a replacement part quickly, minimizing any interruptions to your operations. -
Q: How long does the service last?
A: The ExtremeWorks Managed Services MonitoringPLUS is provided for a duration of 1 year, ensuring you have sustained support and coverage during this period. -
Q: Is there a need for physical installation?
A: While our service includes both electronic support and on-site assistance, any physical installation or replacement will be conducted by our trained technicians as needed.
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