Description
Elevate your network reliability with Extreme Networks ExtremeWorks MonitoringPLUS – Extended Service. This 1-year, 24x7 on-demand support plan blends proactive monitoring with rapid on-site assistance, ensuring your critical infrastructure stays online and productive. Designed for businesses that depend on uninterrupted service, MonitoringPLUS delivers a comprehensive mix of electronic and physical parts coverage, advanced parts replacement, and expert engineering support. By combining continuous monitoring with hands-on expertise on your site, this Extended Service minimizes downtime, accelerates mean time to repair, and keeps your IT operations aligned with strategic goals. The service is built for organizations that require a dependable service contract, predictable maintenance costs, and a fast, efficient route to resolving technical issues across Extreme Networks environments.
- Comprehensive 24x7 monitoring with 4-hour on-site response: Around-the-clock proactive monitoring paired with a guaranteed 4-hour on-site response ensures fast detection, diagnosis, and remediation of issues before they impact users or revenue. This combination minimizes business disruption and keeps your network performing at peak levels.
- Exchange and Parts coverage – electronic and physical: The MonitoringPLUS Extended Service includes parts replacement and exchange coverage for both electronic components and physical hardware. This means you benefit from timely part availability and on-time replacements to restore functionality quickly, reducing costly downtime.
- One-year service duration for dependable support: A full 12-month service window provides predictable budgeting, consistent priority handling, and sustained access to Extreme Networks engineering expertise, ensuring long-term stability for your network environment.
- On-site support for rapid issue resolution: Fast, on-site engineering support is a core pillar of this plan. When remote remediation isn’t sufficient, skilled technicians arrive at your location to diagnose, repair, and restore services, accelerating restoration time compared with remote-only options.
- Electronic and Physical service sub-type for convenience: The service covers both electronic maintenance and physical hardware handling, giving you end-to-end support aligned with how your data center and network gear operate in real-world environments. This dual approach helps ensure reliability and productivity across diverse deployments.
Technial Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS — Extended Service — 1 Year
- Service Type: MonitoringPLUS Extended Service
- Duration: 1 Year
- Coverage Window: 24 x 7 x 4 Hour
- Support Modality: On-site and remote assistance
- Response Time: 4 Hour advance parts replacement service response time
- Parts Coverage: Exchange - Parts - Electronic and Physical
- Service Sub-Type: Electronic and Physical service
- Scope: 24x7 proactive monitoring with engineering-led fault isolation, remediation, and part replacement
- Ideal For: Enterprises relying on Extreme Networks infrastructure requiring maximum uptime and rapid escalation
How to install MonitoringPLUS Extended Service
Activation of MonitoringPLUS Extended Service is designed to be straightforward and tightly integrated with your existing Extreme Networks support ecosystem. The following steps outline a typical onboarding flow that ensures you receive proactive monitoring, on-site coverage, and rapid parts replacement without interrupting your day-to-day operations:
- Verify eligibility and purchase status for the MonitoringPLUS Extended Service plan and confirm the 1-year term aligns with your renewal calendar.
- Provide essential device and asset details (SKU/serials, locations, and critical business hours) to map the service to your Extreme Networks environment.
- Associate the service with your Extreme Works portal account or your preferred enterprise support channel to enable remote monitoring and case management.
- Configure monitoring parameters, alert thresholds, and escalation paths to reflect your organization’s security, compliance, and uptime requirements.
- Schedule the initial diagnostic and, if needed, an on-site visit for part replacement or corrective maintenance, coordinating with your IT team to minimize disruption.
Frequently asked questions
What is MonitoringPLUS Extended Service?
MonitoringPLUS Extended Service is Extreme Networks’ 1-year, 24x7 managed service option that combines continuous monitoring with rapid on-site support and parts replacement. It’s designed to provide predictable reliability and faster restoration of service for critical network infrastructure.
What does a 4-hour on-site response mean?
A 4-hour on-site response means that, after a reported issue is escalated, a qualified Extreme Networks technician will arrive at your location within four hours to diagnose and remediate the issue, provided it falls within covered regions and terms of service.
Does MonitoringPLUS include parts replacement?
Yes. The Extended Service includes exchange and parts coverage for both electronic components and physical hardware, ensuring that necessary replacements are available to minimize downtime and restore operations promptly.
Is this service applicable to all Extreme Networks products?
The coverage is intended to support Extreme Networks infrastructure covered under ExtremeWorks Managed Services. Specific device eligibility and scope can be confirmed through your Extreme Networks account representative and the service contract details.
How does this service integrate with remote support?
MonitoringPLUS combines 24x7 monitoring with remote diagnostics and escalation, enabling technicians to triage and resolve many issues remotely. When on-site intervention is required, the plan provides rapid dispatch and hands-on repair, ensuring a comprehensive support experience.
What are the benefits of a 1-year Service Contract?
A 1-year contract provides predictable budgeting, continuous access to expert engineering resources, consistent service levels, and a reliable path to maintaining high availability in your network environment—reducing risk and strengthening operational resilience.
Customer reviews
Showing - Of Reviews
