Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is designed to deliver unparalleled peace of mind for businesses that demand reliability and performance from their network. This service provides comprehensive monitoring and support, ensuring a seamless network experience throughout the year. With a focus on proactive management and rapid response, you can trust Extreme Networks to keep your operations running smoothly.
- Continuous Remote Network Monitoring: Benefit from 24/7 monitoring of your network to quickly identify and resolve any issues, ensuring optimal performance without interruptions.
- Technical Support & Operational Software Updates: Gain round-the-clock access to the Extreme NetworkControl Center (NCC) for immediate assistance, along with timely updates to your operational software, enhancing security and efficiency.
- Advanced Parts Replacement: Enjoy peace of mind with the Next Business Day - Advance Parts Replacement service that reduces downtime, ensuring your operations remain uninterrupted.
- Real-Time Network Health Access: Utilize the Extreme Networks Managed Services Gateway to obtain real-time insights into network health, performance, and security, empowering informed decision-making.
- Standardized Network Reports: Receive detailed reports summarizing network performance and detected events, which assist in better management and future strategic planning.
Technical Details of the Product
- Service Duration: 1 Year
- Support Availability: 24/7 access to technical support services
- Alarm Notification Process: Customized notifications for network and device events
- Gateway Access: Exclusive access to the Extreme Networks Managed Services Gateway for real-time data
- Parts Replacement: Next Business Day response for parts replacement
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a simple process:
- Purchase the service through a certified Extreme Networks distributor.
- Access the Extreme Networks Managed Services Gateway using the login credentials provided upon purchase.
- Follow the configuration prompts to set up monitoring for your network infrastructure.
- Ensure all devices are correctly registered in the inventory database for seamless tracking.
- Contact the Extreme Networks NCC if you encounter any issues or require further assistance during setup.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? This service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How quickly can I expect parts replacement? With the Next Business Day - Advance Parts Replacement service, you can expect timely delivery of replacement parts to minimize downtime.
- Can I access support at any time? Yes, you have 24/7 access to the NetworkControl Center for any issues, inquiries, or assistance regarding your service.
- What types of reports are generated? You will receive standardized network reports that summarize performance metrics and detected events, which can aid in network management and future planning.
- Is there an additional charge for software updates? No, regular operational software updates are included as part of your service agreement, ensuring your network remains secure and up-to-date.
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