Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbd Ahr-16403t

Extreme NetworksSKU: 7165114

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Sale price$1,793.60

Description

Experience continuous protection for your network with Extreme Networks' ExtremeWorks Managed Services MonitoringPLUS. This Extended Service provides comprehensive remote monitoring, proactive maintenance, and fast parts replacement designed to maximize uptime, performance, and security for your Covered Products. With MonitoringPLUS, you gain real-time visibility through the Extreme Networks Managed Services Gateway and 24x7 access to NetworkControl Center (NCC) dashboards, saved configurations, inventory data, and standardized reports. This description blends key features from available descriptions to highlight how MonitoringPLUS can streamline network operations, reduce risk, and protect your investment.

  • Proactive, continuous remote network monitoring: MonitoringPLUS continuously tracks device health, performance metrics, and security signals across your network. Events detected by the remote monitoring system are systematically evaluated, correlated, and presented through a pre-prescribed alarm notification process to support maintenance requests such as operational software updates, upgrades, configuration changes, and parts replacement. This proactive approach helps you catch issues early and minimize disruption.
  • Real-time visibility via the NetworkControl Center (NCC): Customers receive 24x7 access to Extreme Networks' NCC, a centralized portal for real-time network health, performance analytics, and security insights. The NCC provides saved configurations, an inventory database, and standardized network reports, enabling faster incident response, better change control, and easier audits.
  • Operational software updates and upgrades included: The MonitoringPLUS program includes ongoing software updates and upgrades to support device performance, security hardening, and feature enhancements. By keeping operating systems and management software current, you benefit from the latest capabilities and reliability improvements without additional licensing complexity.
  • Advanced parts replacement and fast service: To minimize downtime, the service offers advanced parts replacement with efficient logistics. The Next Business Day (NBD) response option ensures that critical components are replaced quickly, helping your network recover swiftly after hardware faults or failures.
  • Extended protection with comprehensive support: Spanning a full 1-year service duration, MonitoringPLUS delivers seamless support through multiple channels. You receive telephone and web access to Extreme Networks' support ecosystem, including email support, 24x7 NCC access, and expert assistance for hardware and Operational Software issues. This coverage protects your investment and adds reliability to your IT operations.

Technical Details of ExtremeWorks Managed Services MonitoringPLUS - Extended Service

  • Service type: ExtremeWorks Managed Services MonitoringPLUS – Extended Service
  • Duration: 1 Year
  • Coverage: MonitoringPLUS for Covered Products as defined in the service terms
  • Real-time monitoring: Continuous remote monitoring of network devices, performance metrics, and security events with correlated alarm notifications
  • Access and visibility: Extreme Networks Managed Services Gateway plus NetworkControl Center (NCC) portal for real-time health data, saved configurations, inventory database, and standardized reports
  • Alerts and notifications: Pre-prescribed alarm notification process to support customer-initiated maintenance requests (software updates, upgrades, configuration changes, parts replacement, etc.)
  • Support channels: 24x7 telephone and web access to Extreme Networks support, including email support and NCC access
  • Software updates: Operational Software updates and upgrades included during the service period
  • Parts replacement: Advanced Parts Replacement with Next Business Day (NBD) service response

How to Install ExtremeWorks Managed Services MonitoringPLUS

ExtremeWorks MonitoringPLUS is designed to integrate with your existing Extreme Networks environment through a simple activation and gateway provisioning process. The following steps outline a typical setup pathway to enable remote monitoring, reporting, and support access:

  • Activate the service: Coordinate with your Extreme Networks account administrator to activate MonitoringPLUS on the appropriate customer account and confirm the coverage for the defined Covered Products.
  • Provision the Managed Services Gateway: Deploy or connect the Extreme Networks Managed Services Gateway within your network in alignment with security policies and network topology. The gateway serves as the conduit for real-time health, performance, and security data to NCC.
  • Configure monitoring parameters: Set monitoring thresholds, alert preferences, and notification channels through the NCC portal. Tailor alarm rules to your organization’s incident response workflow.
  • Validate NCC access: Verify that NCC dashboards, inventory data, saved configurations, and standardized reports are visible to authorized users. Ensure you can access health metrics and receive alarm notifications as expected.
  • Assign administrative responsibility: Designate a network administrator or team to manage ongoing alerts, maintenance requests, software upgrade cycles, and configuration changes supported by MonitoringPLUS.

Frequently asked questions

  • What is ExtremeWorks MonitoringPLUS?

    MonitoringPLUS is an extended managed service by Extreme Networks that provides continuous remote network monitoring, technical support, software updates and upgrades, and advanced parts replacement for defined Covered Products, all backed by 24x7 access to the NetworkControl Center and a dedicated gateway for real-time visibility.

  • How long does the service last?

    The service is maintained for a 1-year duration, designed to maximize reliability, reduce downtime, and ensure predictable budgeting for ongoing network management.

  • What kind of support is included?

    Support is available by telephone and web access, with email support and NCC access 24x7. Extreme Networks' support personnel assist with hardware and Operational Software issues as part of the service package.

  • What happens if hardware fails?

    In the event of hardware failure, MonitoringPLUS offers advanced parts replacement with Next Business Day (NBD) response to minimize downtime and restore network functionality quickly.

  • What visibility does NCC provide?

    The NetworkControl Center provides real-time health dashboards, performance metrics, security insights, saved configurations, inventory databases, and standardized network reports to support proactive IT governance and operational decision-making.


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