Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, your ultimate solution for efficient network management. This exceptional service ensures uninterrupted monitoring, technical support, and advanced parts replacement, all within a comprehensive one-year service plan. With this offering, your network will operate at peak performance, allowing you to focus on your core business objectives while we manage the intricacies of your network operations.
- Continuous Remote Network Monitoring: Enjoy the benefit of 24/7 remote monitoring that provides early detection of issues, preventing potential problems before they escalate.
- 24/7 Technical Support: Gain unrestricted access to our dedicated NetworkControl Center (NCC) at any time of the day or night, ensuring expert assistance is always just a call away.
- Operational Software Updates and Upgrades: Keep your software functioning optimally and securely with timely updates and upgrades included in your service plan.
- Advanced Parts Replacement: Experience minimal downtime with our Next Business Day service for parts replacement, ensuring your operations run smoothly and efficiently.
- Real-Time Network Health Insights: Utilize the Extreme Networks Managed Services Gateway for real-time access to your network's health, performance metrics, and security status, empowering informed decision-making.
Technical Details of the Product
- Service Duration: 1 Year
- Access to 24x7 Technical Support
- Includes Email Support for prompt problem resolution
- Fast and reliable service depot for parts replacement
- Comprehensive inventory database and standardized network reports
How to Install
Setting up your ExtremeWorks Managed Services MonitoringPLUS is a straightforward process:
- Subscribe to the ExtremeWorks Managed Services MonitoringPLUS through your Extreme Networks account or an authorized reseller.
- Once your subscription is active, configure your network devices for remote monitoring by following the provided guidelines.
- Access the Extreme Networks Managed Services Gateway and log in with your credentials to view real-time network performance and health metrics.
- If you require any technical support during the setup process, do not hesitate to contact our NetworkControl Center.
- Regularly review your network reports and alerts to stay informed about your system’s performance and address any issues promptly.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services MonitoringPLUS?
- The service includes remote network monitoring, technical support, software updates, and advanced parts replacement for covered products.
- How can I access technical support?
- You can access 24/7 technical support via telephone or through our dedicated support website.
- What is the response time for parts replacement?
- Our Next Business Day service ensures that you receive replacement parts quickly for minimal downtime.
- Are there any additional costs for updates and upgrades?
- No, operational software updates and upgrades are included as part of your service plan.
- How do I know if my network is functioning correctly?
- Utilize the Extreme Networks Managed Services Gateway for real-time health checks, performance metrics, and alerts.
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