Description
Extreme Networks’ Extremeworks MonitoringPLUS Extended Service for 1 Year (Monitorpls Nbd Ahr 16514) delivers a future‑proofed, comprehensive managed services program designed to keep your network infrastructure operating at peak efficiency with minimal downtime. This one‑year, 24/7 coverage blends electronic remote support with flexible on‑site or depot interventions, ensuring your Monitoring solution stays current, responsive, and reliable. With MonitoringPLUS Extended Service, you gain a predictable total cost of ownership, enhanced system visibility, and a proactive maintenance approach that helps you focus on business outcomes rather than hardware interruptions. Whether you’re overseeing a single site or a multi-location deployment, this service scales with your environment, delivering consistent performance and peace of mind through every business cycle.
- Around‑the‑clock 24x7 monitoring and support with rapid Next Business Day response to keep your critical systems online and performing optimally.
- Next Business Day advance parts replacement ensures that when a component requires service, the right parts are proactively shipped to minimize downtime and accelerate restoration times.
- 1 year of continuous protection designed to maximize uptime, reliability, and efficiency across your ExtremeWorks environment, aligned with budgeting cycles.
- Service Depot and Exchange options provide fast, reliable, cost‑effective repairs with streamlined returns to operation, minimizing disruption and downtime.
- Electronic and Physical service subtypes offer a flexible delivery model that combines remote diagnostics, updates, and guidance with on‑site or depot‑based interventions for convenience and ease of operation.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Monitorpls Nbd Ahr-16514
- Service type: MonitoringPLUS Extended Service, part of the ExtremeWorks Managed Services portfolio.
- Overview: Provides ongoing monitoring, proactive maintenance, and rapid response to alerts and incidents to minimize downtime and optimize performance.
- Coverage and response: 24x7 monitoring and support with Next Business Day parts replacement to shorten downtime windows and improve issue resolution times.
- Duration: 1 year of service coverage, designed to align with budgeting cycles and to deliver a predictable level of support across the covered environment.
- Parts and depot services: Includes hardware parts replacement through an Exchange/Depot model to ensure rapid restoration and cost efficiency.
- Support scope: Combines electronic remote diagnostics, updates, and guidance with physical on‑site or depot‑based interventions for varied operational needs.
- Response time and reliability: Next Business Day delivery and service as the standard for incident response and component replacement.
How to install Extreme Networks MonitoringPLUS Extended Service
- Step 1: Confirm eligibility and enrollment. Engage your Extreme Networks account team to activate the MonitoringPLUS Extended Service for a 12‑month period and confirm the Monitorpls Nbd Ahr‑16514 SKUs associated with your environment.
- Step 2: Assess your environment. Provide a current inventory of devices, sites, and monitoring requirements to tailor the service to your topology, including critical devices, spares, and escalation contacts.
- Step 3: Define monitoring policies. Establish alert thresholds, notification channels, and escalation paths. Configure dashboards and reporting to align with your operational goals and service levels.
- Step 4: Enable coverage options. Select the preferred mix of electronic remote support and physical service (on‑site or depot) and confirm Next Business Day parts replacement and depot/exchange arrangements.
- Step 5: Activate diagnostics and visibility. The Extreme Networks team performs remote diagnostics, applies updates as needed, and validates monitoring visibility across sites to ensure rapid, accurate issue detection.
- Step 6: Validate and train. Test alerting, runbook procedures, and escalation teams, and ensure your staff knows how to access monitoring portals and service communications for ongoing management.
Frequently asked questions
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What does MonitoringPLUS Extended Service cover?
The service provides 24x7 monitoring, proactive maintenance, and rapid response via electronic remote support combined with optional on‑site or depot interventions, including Next Business Day parts replacement and exchange/depot options to restore operations quickly. -
How long is the service term?
The coverage is for 1 year, designed to align with standard budgeting cycles and to deliver a predictable level of support across the ExtremeWorks environment. -
What is Next Business Day support?
Next Business Day support guarantees that parts or replacements are shipped to you and arrive by the next business day after a service event, helping to minimize downtime and speed restoration. -
Can I choose between electronic and physical service?
Yes. MonitoringPLUS Extended Service offers a flexible delivery model that combines remote diagnostics, guidance, and updates with on‑site or depot‑based interventions depending on your operational preferences and criticality of the environment. -
Does this service scale for multi‑site deployments?
Absolutely. The service is designed to scale from single‑site installations to large, multi‑location deployments, providing consistent performance, centralized visibility, and uniform support processes across the entire environment. -
What are the advantages of the Exchange/Depot model?
The Exchange/Depot model ensures the right hardware components are available when needed, enabling faster repairs, reducing downtime, and improving total cost of ownership by optimizing parts logistics. -
How does the service improve total cost of ownership (TCO)?
By delivering predictable annual coverage, rapid issue resolution, proactive maintenance, and streamlined parts replacement, MonitoringPLUS Extended Service reduces unplanned downtime and unnecessary capital expenditures while maximizing asset uptime and performance. -
What kind of reporting and visibility will I get?
The service includes enhanced visibility through proactive monitoring dashboards and alerts, comprehensive incident history, and performance reporting to support IT governance and budgeting decisions.
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