Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, the ultimate solution for businesses seeking seamless network operations. This comprehensive service plan guarantees continuous remote monitoring, expert technical support, and timely updates, allowing you to focus on your core business activities while we handle your network management with precision and efficiency.
- Continuous Remote Monitoring: With 24/7 remote network monitoring, ensure your network health and performance are evaluated at all times. You’ll stay ahead of potential issues, receiving alerts and insights that can preemptively address concerns before they escalate.
- Real-Time Access to Network Insights: Gain unparalleled access to the Extreme Networks Managed Services Gateway, which provides you with real-time insights into your network’s performance, security vulnerabilities, and configuration settings. This transparency allows you to make informed decisions about your network management.
- Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day Advance Parts Replacement service. In the event of a hardware issue, we guarantee a swift replacement of necessary parts to minimize your downtime and keep your operations running smoothly.
- Comprehensive Technical Support: Access the Extreme Networks NetworkControl Center (NCC) 24/7 for immediate assistance. Whether you have product-related inquiries or require troubleshooting, our dedicated support team is always ready to help you resolve any issues promptly.
- Operational Software Updates: Keep your network running at its full potential with scheduled operational software updates and upgrades. Stay ahead of the curve with the latest features, optimizations, and security enhancements that the industry has to offer.
Technical Details of the Product
- 1-Year Duration for Extended Service
- 24/7 Technical Support and Monitoring
- Access to NetworkControl Center (NCC)
- Email Support Service
- Operational Software Updates and Upgrades
- Inventory Database Management
- Standardized Network Reports
How to Install
Getting started with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process:
- Purchase the service plan to activate your coverage.
- Follow the provided instructions to connect your network devices to the Extreme Networks Managed Services Gateway.
- Once connected, remote monitoring will commence automatically, granting you access to the NetworkControl Center (NCC).
- For troubleshooting or support needs, contact the NCC via telephone or web, available 24/7.
Frequently Asked Questions
- What is the duration of the service? The ExtremeWorks Managed Services MonitoringPLUS is offered as a 1-Year service plan, ensuring continuous support and updates throughout the year.
- How can I access technical support? You can access technical support via phone or web anytime by contacting the NetworkControl Center (NCC), which is available 24/7.
- What types of network devices are covered? The service covers various network devices as defined in the agreement, providing tailored support based on your purchased level.
- What happens if I need a part replacement? In the event of a parts replacement, our Next Business Day Advance Parts Replacement service will ensure that the necessary components are delivered promptly.
- Will I receive software updates automatically? Yes, operational software updates and upgrades are part of the service, ensuring your network infrastructure remains current and secure.
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