Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is your ultimate solution for ensuring that your network operates efficiently and securely. This comprehensive extended service plan offers exceptional support, providing peace of mind as you focus on your core business operations. With a commitment to excellence, the MonitoringPLUS service guarantees that your network is monitored by skilled professionals, allowing you to enhance productivity and minimize disruptions.
- Continuous Remote Network Monitoring: Benefit from 24/7 surveillance of your network, identifying potential issues before they disrupt your operations. This proactive approach ensures that your network remains stable and efficient.
- Advanced Parts Replacement: Enjoy the convenience of Next Business Day parts replacement service. This feature ensures minimal downtime, so you can maintain maximum reliability and performance of your network.
- Access to Technical Support: Reach the Extreme Networks NetworkControl Center (NCC) anytime, day or night, for assistance with hardware and software inquiries. Our dedicated support team is always ready to help you.
- Operational Software Updates: Keep your system up-to-date with regular software updates and upgrades. These updates enhance both performance and security, ensuring your network remains at the forefront of technology.
- Real-Time Network Insights: Utilize the Managed Services Gateway for immediate access to network health, performance metrics, and standardized reporting. This insight allows for informed decision-making to optimize your network infrastructure.
Technical Details of the Product
Service Duration: 1 Year
Service Type: Managed Services MonitoringPLUS - Extended Service
Coverage: Includes Technical Support, Operational Software updates, Advanced Parts Replacement
Support Availability: 24/7/365 (24 hours a day, 7 days a week, 365 days a year)
Service Features: Remote monitoring, alarm notifications, configuration management, inventory database
How to Install
Installing the ExtremeWorks Managed Services MonitoringPLUS is a straightforward process. Follow these simple steps:
- Purchase the Service: Ensure you have an active subscription to the MonitoringPLUS service.
- Access the Gateway: Log in to the Extreme Networks Managed Services Gateway using your credentials.
- Configure Settings: Set up your network devices according to the guidelines provided in the user manual.
- Monitor Network Health: Begin utilizing the real-time monitoring features to keep an eye on your network performance.
- Contact Support: If you encounter any issues, reach out to the NCC for assistance.
Frequently Asked Questions
What is included in the MonitoringPLUS service? The MonitoringPLUS service includes continuous network monitoring, operational software updates, technical support, and advanced parts replacement.
How can I contact technical support? You can contact Extreme Networks' NetworkControl Center (NCC) via telephone or web support, available 24/7 every day of the year.
What happens if I need a part replaced? If a part needs to be replaced, the Next Business Day Advance Parts Replacement service ensures that you receive the required part swiftly, minimizing downtime.
Are there any additional costs for updates and support? All operational software updates and technical support are included in the MonitoringPLUS service plan, meaning no hidden fees.
How does the remote monitoring process work? The remote monitoring system detects and collects network events, evaluates them, and presents any findings to you through a prescribed alarm notification process.
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