Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an ideal choice for businesses looking to enhance their network management capabilities. This extended service plan delivers essential features including comprehensive remote monitoring, expert technical support, timely software updates, and rapid parts replacement. With a dedication to ensuring your network operates at peak performance, this service is designed to fortify your investment and increase the reliability of your network infrastructure.
- Continuous Remote Network Monitoring: Experience uninterrupted surveillance of your network environment that enables immediate detection and proactive response to performance and security issues.
- 24/7 Technical Support: Access Extreme's NetworkControl Center (NCC) around the clock, ensuring that assistance is always available no matter the time or day.
- Operational Software Updates: Stay current with regular updates and upgrades to your operational software, ensuring that your systems incorporate the latest features and enhancements.
- Next Business Day Parts Replacement: Enjoy maximum efficiency with our advanced parts replacement service, guaranteeing rapid response times to minimize downtime in case of hardware issues.
- Real-Time Network Analytics: Leverage the Extreme Networks Managed Services Gateway for real-time insights into network health, performance metrics, and comprehensive inventory management to empower informed decision-making.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Access: 24x7 Telephone and Web Support
- Alarm Notification Process: Prescribed for customer-initiated requests
- Inventory Management: Database of saved configurations and network reports
How to Install
To get started with ExtremeWorks Managed Services MonitoringPLUS, follow these steps:
- Purchase the service and receive your confirmation details.
- Log in to the Extreme Networks portal using your credentials.
- Configure your network devices as per the provided guidelines.
- Set up the Managed Services Gateway for real-time monitoring capabilities.
- Reach out to the NCC for any support you may need during the installation process.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? This service includes continuous network monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How can I access technical support? You can contact the Extreme Networks NetworkControl Center (NCC) via telephone or the web 24/7 for any technical assistance you require.
- What is the response time for parts replacement? The Next Business Day service ensures that replacement parts are delivered to you promptly, minimizing any potential downtime.
- How do I ensure my network is compliant with software updates? Regular operational software updates are included with your service, and you will be notified of any required updates to maintain compliance.
- Is there an option for extending the service period? Yes, you can renew your service at the end of the one-year period. Contact your sales representative for more details on renewal options.
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