Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is the ultimate solution for maintaining and enhancing your network's performance. This extended service plan is designed to provide businesses with comprehensive support, allowing them to focus on their core operations while we take care of their network infrastructure. With 24/7 monitoring, rapid response to hardware issues, and ongoing updates, this service ensures your systems are always optimized for peak performance.
- Continuous Remote Network Monitoring: Enjoy peace of mind with 24/7 monitoring that proactively identifies and resolves potential issues before they impact your operations, ensuring minimal downtime.
- Technical Support & Operational Software Updates: Gain around-the-clock access to technical support and timely updates for your operational software, ensuring your systems remain secure and up-to-date.
- Advanced Parts Replacement: Take advantage of the Next Business Day advance parts replacement service, guaranteeing that replacement hardware is delivered quickly to minimize disruptions.
- Real-Time Network Health Access: Monitor your network's health, performance, and security issues in real-time through the Extreme Networks Managed Services Gateway, equipped with saved configurations and inventory databases.
- Comprehensive Reporting and Notifications: Receive systematic evaluations of network events with a pre-prescribed alarm notification process, allowing for swift resolution via customer-initiated service requests.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24 hours a day, 365 days a year
- Parts Replacement: Next Business Day service response
- Email Support: Included for problem resolution
- Access to NetworkControl Center (NCC): For reporting problems and receiving assistance
How to Install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
Installing the ExtremeWorks Managed Services MonitoringPLUS is a straightforward process that involves the following steps:
- Contact your Extreme Networks representative to initiate the service enrollment process.
- Upon successful enrollment, you will receive instructions for accessing the Managed Services Gateway.
- Follow the provided setup guide to configure your network devices for remote monitoring.
- Ensure access to the NetworkControl Center (NCC) for ongoing support.
- Once configured, your network will be continuously monitored, and alerts and reports will begin to flow according to the predefined notification settings.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How quickly will I receive a part if my hardware fails? The Next Business Day advance parts replacement service ensures that you receive a replacement part as quickly as possible to minimize downtime.
- Can I access support at any time? Yes, customers have 24/7 access to Extreme’s NetworkControl Center for reporting problems and receiving assistance at any time.
- How does the alarm notification process work? Network and device events are detected and evaluated systematically. You will receive notifications based on predefined criteria, allowing for quick action on potential issues.
- Is email support included in the service? Yes, email support is included in the service to help resolve any problems you may encounter.
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