Description
The Extreme Networks Extremeworks Managed Services MonitoringPLUS provides a centralized, proactive layer of defense for your network infrastructure. Designed as an extended service plan, it delivers around-the-clock monitoring, rapid hardware response, and continuous software updates so your business stays focused on core operations. With 24/7 coverage, real-time health checks, and extensive reporting, MonitoringPLUS helps you optimize performance, reduce downtime, and maintain peak efficiency across your entire network ecosystem.
- Continuous remote monitoring and proactive issue detection 24 hours a day, 7 days a week, so potential problems are identified and resolved before they impact operations.
- Technical support and operational software updates available around the clock, ensuring your systems stay secure, up-to-date, and aligned with evolving best practices.
- Advanced parts replacement with Next Business Day (NBD) service to minimize downtime and keep critical network components running with minimal disruption.
- Real-time network health access via the Extreme Networks Managed Services Gateway, featuring saved configurations and inventory databases for rapid troubleshooting and restoration.
- Comprehensive reporting and notifications with a structured alarm process, enabling swift, customer-initiated service requests and transparent visibility into network events.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24 hours a day, 365 days a year
- Parts Replacement: Next Business Day service
- Email Support: Included for problem resolution
- Access to NetworkControl Center (NCC): For reporting problems and receiving assistance
- Monitoring & Management: Continuous remote monitoring with saved configurations and inventory databases
How to Install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Step 1: Contact your Extreme Networks representative to initiate the service enrollment process.
- Step 2: Upon successful enrollment, you will receive instructions for accessing the Managed Services Gateway.
- Step 3: Follow the provided setup guide to configure your network devices for remote monitoring.
- Step 4: Ensure access to the NetworkControl Center (NCC) for ongoing support and reporting.
- Step 5: Once configured, your network will be continuously monitored and alerts and reports will begin to flow according to the predefined notification settings.
Frequently asked questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How quickly will I receive a part if my hardware fails? The Next Business Day advance parts replacement service ensures that you receive a replacement part quickly.
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