Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is designed for organizations that require a robust solution for continuous network monitoring and technical support. This extended service plan offers peace of mind by ensuring that your network infrastructure is under constant surveillance, enhancing both performance and security. With a full year of dedicated support, you can concentrate on your core business operations while knowing that your network is in expert hands.
- Continuous Remote Monitoring: Benefit from 24/7 oversight of your network. The service continually monitors network and device events, ensuring that potential issues are detected and addressed proactively.
- Real-Time Access to Network Health: Gain access to the Extreme Networks Managed Services Gateway for real-time insights into network performance, saved configurations, security issues, and inventory databases.
- Comprehensive Support: Enjoy unlimited telephone and web access to the Extreme's Network Control Center (NCC) throughout the year, guaranteeing prompt assistance for product-related inquiries and troubleshooting needs.
- Rapid Parts Replacement: With the Next Business Day - Advance Parts Replacement service, you can count on quick and reliable parts replacement, minimizing downtime and ensuring maximum operational efficiency.
- Email Support: As an added layer of assurance, the service includes email support to resolve any problems swiftly, ensuring that your network remains operational without significant interruptions.
Technical Details of Product
- Service Duration: 1 Year
- Availability: 24/7 access to support services
- Features: Remote monitoring, operational software updates, advanced parts replacement
- Service Response Time: Next Business Day for parts replacement
- Access: Extreme Networks Managed Services Gateway for real-time network insights
How to Install
Installing ExtremeWorks Managed Services MonitoringPLUS is simple:
- Contact your Extreme Networks representative to discuss your specific needs and purchase the service.
- Follow the guided installation instructions provided by Extreme Networks to set up the Managed Services Gateway.
- Ensure all Covered Products are registered in the system for proper monitoring and support.
- Access the Network Control Center (NCC) using your credentials for 24/7 support and monitoring.
- Regularly check your network's performance and health via the Gateway dashboard to ensure optimal operation.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services MonitoringPLUS? The service covers continuous monitoring, technical support, operational software updates, and advanced parts replacement for specified Covered Products.
- How quickly can I expect parts replacement? The Next Business Day - Advance Parts Replacement service ensures prompt delivery of replacement parts, minimizing potential downtime.
- Is support available outside of business hours? Yes, Extreme Networks offers 24/7 access to the Network Control Center (NCC) for support around the clock, every day of the year.
- Can I access network health reports? Absolutely! The Extreme Networks Managed Services Gateway provides real-time access to network health, performance metrics, and standardized reports.
- How do I contact support? You can reach support via telephone or web access to the Network Control Center (NCC), both available 24/7.
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