Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a top-tier service plan designed for organizations that prioritize network reliability and performance. This extended service offering ensures your network remains efficient and effective through a comprehensive range of features that include continuous remote monitoring, round-the-clock technical support, and essential software updates. Protect your network investment and enhance operational efficiency with this robust and reliable service.
- Comprehensive Remote Monitoring: Benefit from 24/7 monitoring of your network environment. This proactive approach ensures any potential issues are identified and addressed before they escalate, maintaining optimal network performance.
- Technical Support Access: Enjoy around-the-clock access to Extreme Networks' NetworkControl Center (NCC). Whether through telephone or web, you can report problems, seek product inquiries, and receive expert assistance whenever it is needed.
- Operational Software Updates: Stay ahead with regular updates and upgrades to your software. These enhancements not only boost functionality but also ensure your systems are secure and efficient.
- Advanced Parts Replacement: Experience peace of mind with the Next Business Day - Advance Parts Replacement service. This feature ensures that any hardware issues are resolved quickly, minimizing any potential downtime.
- Predictable Total Cost of Ownership: With a one-year service duration, this plan allows for effective budget management, making it easier to know your costs for network maintenance throughout the term of the service.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Support Access: 24/7 (365 days a year)
- Parts Replacement: Next Business Day service
- Includes: Email Support and Access to Extreme Networks Managed Services Gateway
How to Install
To install the ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service plan through an authorized distributor or directly from the Extreme Networks website.
- Once your purchase is confirmed, you will receive an activation code and instructions for setting up your account.
- Log in to the Extreme Networks Managed Services Gateway using the provided credentials.
- Follow the on-screen instructions to configure your network settings for optimal monitoring and support.
- If needed, contact Extreme Networks NCC for personalized assistance during the setup process.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Extreme Networks Managed Services Gateway.
- How do I access technical support? You can access technical support 24/7 through the Extreme Networks NetworkControl Center via phone or web, ensuring you have help whenever you need it.
- What is the response time for parts replacement? The service provides a Next Business Day - Advance Parts Replacement response time, ensuring swift resolution of hardware issues.
- How does this service help reduce operational costs? By providing predictive maintenance and immediate support, the service minimizes downtime and operational interruptions, leading to a more predictable total cost of ownership.
- Is there training available for using the Managed Services Gateway? Yes, training resources and customer support are available to help you fully utilize the features of the Managed Services Gateway.
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