Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year is the ideal solution for organizations seeking robust network management and reliability. This service ensures that your network infrastructure is continuously monitored and maintained, allowing your business operations to run smoothly and without interruption. With features designed to enhance performance, security, and efficiency, you'll enjoy unparalleled peace of mind knowing your network is in expert hands.
- Continuous Remote Network Monitoring: Receive constant oversight of your network's health and performance. This proactive monitoring identifies potential issues early, which helps prevent significant problems from arising.
- 24/7 Technical Support: Access round-the-clock assistance from Extreme's Network Control Center (NCC). Our dedicated team is available 365 days a year, ready to troubleshoot and address any queries you may have.
- Operational Software Updates and Upgrades: Ensure that your network stays current with the latest technology through consistent software updates and upgrades. This service provides security enhancements and new features that keep your network optimized.
- Advanced Parts Replacement: Benefit from Next Business Day (NBD) parts replacement. Should hardware issues occur, our swift response minimizes downtime and keeps your network operational.
- Real-Time Network Analytics: Gain access to critical network information via the Extreme Networks Managed Services Gateway. Monitor health, performance, and security in real-time while generating standardized reports for informed business decisions.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24/7 (365 days a year)
- Service Features: Continuous monitoring, operational software updates, advanced parts replacement
- Response Time: Next Business Day (NBD) for parts replacement
How to Install
To get started with the ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Contact your Extreme Networks representative to purchase the service.
- Once purchased, log into the Extreme Networks Managed Services Gateway with your credentials.
- Configure your network devices to allow remote monitoring and support access.
- Familiarize yourself with the monitoring dashboard that provides real-time data and alerts.
- If issues arise, report them directly through the NCC or use the support resources provided.
Frequently Asked Questions
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What is included in the ExtremeWorks Managed Services MonitoringPLUS?
It includes continuous remote network monitoring, technical support, software updates, and advanced parts replacement for a year. -
How does the advanced parts replacement work?
If a hardware issue is identified, parts will be replaced with Next Business Day service to minimize downtime. -
Will I receive notifications for network issues?
Yes, issues detected through monitoring will trigger alarm notifications, allowing you to address them promptly. -
What kind of support can I expect?
You will have access to 24/7 technical support from the Network Control Center, as well as email support for any mishaps. -
How can I access the Managed Services Gateway?
You can log in using provided credentials, giving you direct access to network health, performance analytics, and configuration settings.
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