Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is your ultimate solution for comprehensive network management and support. Designed to offer unparalleled peace of mind, this service ensures that your network infrastructure is continuously monitored and maintained by experts. With a commitment to operational excellence, this extended service package not only provides technical support but also regular updates and advanced parts replacement, making it the ideal choice for businesses that rely on robust network performance.
- Continuous Remote Network Monitoring: Enjoy peace of mind with 24/7 remote monitoring of your network and devices, ensuring that any potential issues are detected and addressed before they become significant problems.
- Technical Support Anytime: Access Extreme's NetworkControl Center (NCC) for technical assistance 24/7, 365 days a year. Whether you have product-related questions or need urgent support, help is always a call or click away.
- Operational Software Updates: Benefit from regular updates and upgrades to your operational software, ensuring that your systems are always equipped with the latest features and security enhancements.
- Next Business Day Parts Replacement: Experience unparalleled convenience with our Next Business Day advanced parts replacement service. Should any hardware issue arise, we ensure a swift response to minimize downtime.
- Real-time Network Health Access: Gain access to the Extreme Networks Managed Services Gateway, which provides real-time insights into your network’s health, performance, and security, along with standardized network reports.
Technical Details of the Product
- Service Duration: 1 Year
- Monitoring Coverage: Comprehensive coverage for all covered products as defined in the service agreement.
- Access: 24/7 access to Extreme's NetworkControl Center for support.
- Parts Replacement: Next Business Day service for parts replacement.
- Notification Process: Pre-prescribed alarm notifications to alert customers to network and device events.
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward. Once you purchase the service, follow these simple steps:
- Contact your Extreme Networks representative to initiate the service setup.
- Provide the necessary details about your existing network infrastructure to ensure compatibility.
- Receive configuration instructions and guidelines from the support team.
- Implement the recommended settings and adjustments as per the provided documentation.
- Confirm that remote monitoring is active and that you have access to the Managed Services Gateway for real-time monitoring.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote monitoring, technical support 24/7, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for real-time insights.
- How does the Next Business Day parts replacement work? If a hardware issue occurs, simply notify the NCC, and we will arrange for replacement parts to be delivered the next business day.
- Is training provided for using the Managed Services Gateway? Yes, training and support documentation are available to help you navigate and utilize the Managed Services Gateway effectively.
- Can I customize my service plan? Yes, service plans can be tailored based on your specific needs and network requirements. Speak to your Extreme Networks representative for more information.
- What happens if a network issue arises outside of business hours? With 24/7 access to the NCC, you can report issues at any time, and our team will respond as quickly as possible.
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