Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential solution for businesses seeking to enhance their network efficiency and reliability. This extended service plan is meticulously crafted to provide unmatched support for your network infrastructure, ensuring that your operations run smoothly without interruptions. By opting for ExtremeWorks MonitoringPLUS, you unlock a suite of services that includes continuous monitoring, expert technical support, timely software updates, and advanced parts replacement, all designed to address your specific networking needs.
Key Features of ExtremeWorks Managed Services MonitoringPLUS
- Continuous Remote Network Monitoring: Benefit from 24/7 remote monitoring that proactively identifies potential issues, ensuring your network maintains peak performance at all times.
- Comprehensive Technical Support: Access Extreme's Network Control Center (NCC) around-the-clock for immediate assistance with any network-related inquiries, giving you peace of mind in critical situations.
- Operational Software Updates and Upgrades: Keep your systems current with regular software enhancements that deliver the latest features and security improvements, protecting your investment.
- Advanced Parts Replacement: Experience minimal downtime with Next Business Day parts replacement service, guaranteeing swift action if any hardware failures occur.
- Real-Time Access to Network Health: Utilize the Extreme Networks Managed Services Gateway to monitor real-time network performance, security issues, and inventory data, along with standardized reports available on demand.
Technical Details of the Product
The ExtremeWorks Managed Services MonitoringPLUS is tailored to suit your business requirements. The service includes:
- 1 Year Service Duration
- 24x7 Access to Network Control Center
- Email Support Service
- Systematic Event Evaluation and Correlation
- Comprehensive Alarm Notification Process
How to Install
Installing the ExtremeWorks Managed Services MonitoringPLUS service is a simple and efficient process:
- Contact your Extreme Networks representative to purchase the service.
- Provide necessary details regarding your existing network infrastructure.
- Receive configuration and activation instructions from Extreme Networks.
- Follow the step-by-step guide to set up the Managed Services Gateway for real-time monitoring.
- Ensure that all hardware and software requirements are met for optimal service performance.
Frequently Asked Questions
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What is included in the ExtremeWorks Managed Services MonitoringPLUS?
The service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for real-time network insights. -
How does the advanced parts replacement service work?
If a hardware issue is detected, a replacement part will be shipped to you on the next business day to minimize downtime. -
Can I access support at any time?
Yes, you have 24/7 access to the Extreme Networks Network Control Center for any support needs or inquiries. -
How will I be notified of network issues?
The service includes a comprehensive alarm notification process that systematically evaluates and correlates network events for timely updates. -
What is the duration of this service?
The ExtremeWorks Managed Services MonitoringPLUS offers a service duration of 1 year, ensuring ongoing support and maintenance for your network.
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