Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, a leading-edge solution designed for businesses that require top-tier network management and support. This one-year extended service plan ensures that your network operates at its peak performance while minimizing downtime and maximizing security. With Extreme Networks, you receive unparalleled monitoring, technical assistance, operational software updates, and swift parts replacement, all tailored to your unique needs.
- Continuous Remote Network Monitoring: Enjoy around-the-clock surveillance of your network, allowing for immediate identification and resolution of potential issues before they escalate. This proactive approach ensures that your operations remain uninterrupted.
- 24x7 Technical Support: Gain peace of mind with access to Extreme's NetworkControl Center anytime, ensuring that expert assistance is always just a call or click away, no matter the hour or day.
- Operational Software Updates and Upgrades: Stay competitive with continual software enhancements that boost system performance and security, keeping your network optimized and fully functional without the need for manual intervention.
- Next Business Day - Advance Parts Replacement: Experience hassle-free operations with our prompt parts replacement service. Any necessary components will be delivered the very next business day, ensuring minimal disruption to your network services.
- Real-Time Access to Network Insights: Utilize the Extreme Networks Managed Services Gateway for comprehensive monitoring of network health, performance metrics, and configuration settings—all accessible from a single, user-friendly dashboard.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Access: 24x7 Phone and Web Support
- Parts Replacement: Next Business Day
- Service Coverage: All Covered Products as defined by the service agreement
How to Install
Installation and setup of the ExtremeWorks Managed Services MonitoringPLUS service is straightforward and user-friendly:
- Purchase the ExtremeWorks Managed Services MonitoringPLUS plan through an authorized reseller or directly from Extreme Networks.
- Follow the guidelines provided in the welcome packet to configure your system to enable remote monitoring.
- Set up your user account on the Extreme Networks Managed Services Gateway to gain access to dashboards and reports.
- Integrate your network devices with the service by following the configuration steps provided.
- Once everything is configured, you will begin receiving real-time monitoring and alerts regarding your network performance and health.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS service? The service includes continuous remote network monitoring, 24x7 technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for real-time network insights.
- How do I access the technical support? Technical support is accessible via phone or web, 24 hours a day, 365 days a year. Simply call the support number or log in to the support portal using your credentials.
- What is the response time for parts replacement? With the Next Business Day - Advance Parts Replacement service, any necessary replacement parts will be delivered the following business day, minimizing downtime.
- What types of network events are monitored? Extreme Networks monitors a wide range of network events, including performance metrics, security alerts, and configuration changes, ensuring any issues are identified and addressed promptly.
- Can I upgrade my service plan? Yes, customers have the option to upgrade their service plans based on specific requirements. Please contact your account representative for more information on available options.
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