Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS – an essential service for businesses looking to enhance their network performance and reliability. This one-year extended service is meticulously designed to ensure seamless network operations, allowing you to concentrate on your core business activities without the constant worry of network health. With comprehensive remote monitoring, expert technical support, and proactive system maintenance, the ExtremeWorks service stands out as a vital asset for any organization.
- Continuous Remote Monitoring: Enjoy peace of mind with 24/7 network oversight, enabling immediate detection and resolution of potential issues before they escalate into serious problems.
- Comprehensive Technical Support: Gain unrestricted access to Extreme's NetworkControl Center (NCC), available 24 hours a day, 365 days a year, ensuring you receive the assistance you need at any time.
- Operational Software Updates: Stay current with the latest software enhancements and security updates, which help keep your network running smoothly and efficiently, thereby minimizing downtime.
- Advanced Parts Replacement: Rely on our Next Business Day advance parts replacement service in the event of hardware failure, ensuring minimal disruption to your operations.
- Real-Time Access to Network Insights: Utilize the Extreme Networks Managed Services Gateway to monitor network health, performance metrics, and security issues, while also accessing saved configurations and standardized reports for strategic decision-making.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Availability: 24/7/365 Technical Support
- Technical Support Response Time: Next Business Day for Parts Replacement
- Access: Real-time network health and performance monitoring through the Managed Services Gateway
How to Install
To initiate your Extreme Networks ExtremeWorks Managed Services MonitoringPLUS service, simply follow these steps:
- Contact your Extreme Networks sales representative to confirm your service purchase.
- Once confirmed, you will receive access credentials for the Extreme Networks Managed Services Gateway.
- Log in to the Gateway and set up your network monitoring preferences.
- Ensure all covered products are registered within the system to activate your monitoring services.
- Reach out to the NetworkControl Center (NCC) for any configuration assistance or additional support during the setup process.
Frequently Asked Questions
- What is included in the Managed Services MonitoringPLUS? - This service includes continuous remote monitoring, technical support, software updates, and advanced parts replacement.
- How quickly can I get support? - You can access support 24/7 via telephone or web, ensuring that assistance is always available when you need it most.
- What happens if there's a hardware failure? - Our service includes a Next Business Day advanced parts replacement to minimize any potential downtime.
- Is there a limit to the number of devices covered? - Coverage specifics depend on the agreement and customer requirements; please consult your sales representative for detailed information.
- How do I access the Managed Services Gateway? - Access credentials will be provided upon confirmation of your service purchase, allowing you to monitor your network's performance and health in real-time.
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