Description
Unlock the true potential of your network with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This comprehensive service solution delivers continuous remote monitoring, expert technical support, and advanced parts replacement, ensuring your network operates at its best. Designed for businesses that prioritize efficiency and reliability, this service is a game-changer for maintaining optimal network performance.
Key Features and Benefits of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Continuous Remote Network Monitoring: Experience peace of mind with 24x7 remote monitoring that keeps an eye on your network health and performance, allowing for proactive management and quick identification of potential issues.
- Expert Technical Support: Gain access to Extreme's NetworkControl Center (NCC) around the clock. Whether you have product-related questions or need assistance, our expert team is just a phone call or email away, ready to support you at any time.
- Operational Software Updates and Upgrades: Stay ahead of the curve with timely software updates and upgrades. This service ensures that your network is not only current but also equipped with the latest features and security enhancements.
- Next Business Day Advanced Parts Replacement: In the event of hardware failure, our Next Business Day service guarantees swift replacement, minimizing downtime and keeping your operations running smoothly.
- Real-Time Access and Reporting: Leverage the Extreme Networks Managed Services Gateway to gain real-time insights into network performance, security issues, and saved configurations. With standardized network reports, you will always have a clear view of your network health.
Technical Details of the Product
- Service Duration: 1 Year
- Support Availability: 24x7 (24 hours a day, 365 days a year)
- Included Services: Technical support, operational software updates, advanced parts replacement
- Monitoring Capabilities: Network health, performance, and security monitoring
- Notification System: Pre-prescribed alarm notification process for detected network events
How to Install
Installing the ExtremeWorks Managed Services MonitoringPLUS is straightforward. Follow these steps to get started:- Contact Extreme Networks to set up your service activation.
- Ensure that all covered products are properly connected to your network.
- Access the Extreme Networks Managed Services Gateway using your login credentials.
- Configure your monitoring preferences and set up notification parameters to suit your needs.
- Begin utilizing the service and monitor network performance through the gateway's dashboard.
Frequently Asked Questions
- What is included in the MonitoringPLUS service? The MonitoringPLUS service includes continuous remote network monitoring, technical support, operational software updates, and advanced parts replacement.
- How quickly can I expect parts replacement? With our Next Business Day service, you can expect advanced parts replacement to be delivered within one business day after a request is initiated.
- What kind of technical support is available? Our technical support is available via phone and email 24 hours a day, 365 days a year, ensuring you receive assistance whenever you need it.
- Can I access network reports? Yes, the Extreme Networks Managed Services Gateway provides access to standardized network reports, giving you insights into network performance and security issues.
- Is there a contract required for this service? Yes, a service contract is required for the ExtremeWorks Managed Services MonitoringPLUS, which can be tailored to meet your business needs.
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