Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an elite service solution tailored to elevate the performance and reliability of your network. With a strong emphasis on proactive monitoring and support, this extended service plan is designed to help you maximize the full potential of your network infrastructure. Benefit from peace of mind with 24/7 support, rapid response times, and advanced tools to ensure your network operates seamlessly.
- Continuous Remote Network Monitoring: Enjoy uninterrupted oversight of your network with real-time monitoring that identifies and resolves issues before they escalate, ensuring minimal downtime and optimal performance.
- 24/7 Technical Support: Access expert assistance anytime, anywhere. The service includes round-the-clock telephone and web support from the knowledgeable team at Extreme Networks, ready to help you tackle any challenges.
- Operational Software Updates and Upgrades: Stay ahead of the technology curve with timely updates and upgrades, ensuring your network is always running at its best while remaining secure against vulnerabilities.
- Advanced Parts Replacement: Experience peace of mind with next business day advance parts replacement, ensuring your network remains operational with minimal disruption in case of hardware failures.
- Real-Time Access to Network Health: Utilize the Extreme Networks Managed Services Gateway to access vital information about your network’s health, performance, and security at any moment, empowering you to take informed action.
Technical Details
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Support Availability: 24x7 (24 hours a day, 365 days a year)
- Parts Replacement: Next Business Day response
- Monitoring: Remote monitoring with alarm notifications
- Access: Access to Inventory Database and Configurations
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process. Once purchased, your service will be activated, and you will receive login credentials to access the Managed Services Gateway. Simply follow the provided instructions to connect your devices and configure the monitoring settings. If you require assistance during the setup, the support team at Extreme Networks is available to guide you through the entire process.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services MonitoringPLUS cover? The service encompasses remote network monitoring, technical support, software updates, parts replacement, and access to the Managed Services Gateway for real-time network oversight.
- How quickly can I expect a response for parts replacement? The service includes next business day advance parts replacement, ensuring your network remains operational as quickly as possible.
- Can I access support at any time? Yes, with 24/7 support, you can reach out for assistance whenever you need it, day or night.
- What are the benefits of the Managed Services Gateway? The Managed Services Gateway provides real-time access to network health, performance metrics, saved configurations, an inventory database, and standardized network reports.
- Is this service suitable for small businesses? Absolutely! The ExtremeWorks Managed Services MonitoringPLUS is designed for businesses of all sizes, providing essential support to ensure a reliable network environment.
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