Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a premier solution designed for businesses seeking comprehensive network management and support. This extended service plan offers a unique blend of advanced technologies and dedicated technical assistance to help ensure that your network remains robust, secure, and fully operational at all times. With 24/7 monitoring and proactive management, you can focus on your core business while we take care of the network intricacies.
- Comprehensive Network Monitoring: Benefit from 24/7 oversight of your network's performance, enabling early detection and resolution of potential issues before they impact operations.
- Real-Time Insights: Utilize the Extreme Networks Managed Services Gateway to access vital real-time data on network performance, security, and configurations, ensuring you are always informed about your network's status.
- Expert Technical Support: Gain immediate access to the Extreme Networks NetworkControl Center (NCC) for technical support, available 24 hours a day, 365 days a year, assisting you with any inquiries or issues.
- Next Business Day Parts Replacement: Reduce downtime significantly with our Next Business Day advanced parts replacement service, ensuring that critical components are replaced swiftly to keep your network operational.
- Email Support & Service Depot: Quickly address any mishaps with our efficient email support service, while our service depot provides a reliable and budget-friendly solution for parts-related issues.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Support: 24x7 availability via telephone and web
- Features: Operational software updates, advanced parts replacement, standardized network reports
- Access: Managed Services Gateway for comprehensive network health monitoring
How to Install
To install the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, please follow these straightforward steps:
- Purchase the service through an authorized Extreme Networks partner.
- After purchasing, you will receive a confirmation email with detailed instructions on how to configure your Managed Services Gateway.
- Follow the provided steps to set up your network devices and connect them to the Gateway.
- Ensure you have the necessary access credentials for the NCC for ongoing support purposes.
- Once installation is complete, enjoy the benefits of continuous monitoring and expert support from the start.
Frequently Asked Questions
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Q: What is included in the ExtremeWorks Managed Services MonitoringPLUS?
A: The service encompasses continuous remote network monitoring, expert technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway. -
Q: How quickly can I expect parts replacement service?
A: The Next Business Day advance parts replacement service guarantees that you will receive necessary parts by the next business day following your request. -
Q: Is technical support available at all times?
A: Yes, our technical support through the NetworkControl Center is available 24 hours a day, 365 days a year. -
Q: How is network performance monitored?
A: Network and device events are continuously detected and collected via remote monitoring, evaluated, and presented to you through a structured alarm notification process. -
Q: Can I access my network reports?
A: Yes, customers can access standardized network reports and saved configurations through the Managed Services Gateway.
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