Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential solution for businesses that prioritize network performance and reliability. This extended service package is tailored to meet the dynamic demands of modern networking environments, providing continuous monitoring and comprehensive support to ensure your operations run smoothly. With this service, you can focus on driving your business forward while the experts take care of your network needs.
- Continuous Remote Monitoring: Experience 24/7 monitoring of your network, ensuring optimal performance and immediate detection of potential issues. This proactive approach allows for swift action, preventing minor problems from escalating into major disruptions.
- 24/7 Technical Support: Gain access to expert support via telephone or web, 24 hours a day, 365 days a year. This guarantees that assistance is always within reach, ensuring your operations run smoothly at all times.
- Operational Software Updates: Benefit from regular software updates and upgrades, keeping your systems current and secure. This minimizes vulnerabilities and enhances overall performance, allowing you to maintain a competitive edge.
- Advanced Parts Replacement: The Next Business Day Advanced Parts Replacement service expedites any necessary hardware replacements, ensuring minimal downtime and maximum reliability for your network infrastructure.
- Comprehensive Network Insights: Access the Extreme Networks Managed Services Gateway for real-time analysis of network health, performance, and security. With standardized network reports, you can make informed decisions for strategic planning.
Technical Details of the Product
- 1 Year service duration
- 24/7 access to the NetworkControl Center (NCC)
- Real-time alerts through a pre-prescribed alarm notification process
- Remote monitoring for network and device events
- Email support service for prompt resolution of technical issues
How to Install
Installation of the ExtremeWorks Managed Services MonitoringPLUS is straightforward. Follow these simple steps:
- Purchase the service package through an authorized Extreme Networks distributor.
- Receive your service activation details via email.
- Configure your network devices to connect to the Extreme Networks Managed Services Gateway.
- Ensure that remote monitoring settings are enabled on your devices for continuous data evaluation.
- Contact the NetworkControl Center (NCC) for assistance during the setup process if needed.
Frequently Asked Questions
- What types of issues can be addressed with this service? The service covers a wide range of technical issues related to network performance, device functionality, and software updates. Customers can report problems, request technical assistance, and initiate maintenance services as needed.
- How does the Advanced Parts Replacement service work? The Advanced Parts Replacement service ensures that any defective hardware is replaced the next business day, minimizing downtime and maintaining business continuity.
- Can I access support outside of business hours? Yes, the Extreme Networks NCC provides 24/7 support, allowing you to get assistance whenever you need it, regardless of time zones or business hours.
- Is there any training provided with the service? Training is not explicitly included in the service package; however, access to support resources and expert guidance from the NCC ensures that you can familiarize yourself with the necessary tools and processes.
- What is the process for reporting issues? You can report issues via telephone or web access to the NCC. The process is simple and user-friendly, ensuring that your concerns are addressed promptly.
With the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, you are making a valuable investment in the future of your network infrastructure. Your business deserves reliability and efficiency, and this service is specifically designed to provide exceptional support every step of the way.
Customer reviews
Showing - Of Reviews