Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a vital service package that ensures your network operates seamlessly and efficiently. This comprehensive service is designed to maximize uptime, facilitate rapid issue resolution, and enhance overall network performance. It adopts a proactive approach to network management by providing continuous remote monitoring, dedicated technical support, timely software updates, and robust upgrade options.
- Continuous Remote Monitoring: Enjoy 24/7 remote oversight of your network to ensure that any potential issues are identified and resolved before they escalate into serious problems.
- Dedicated Technical Support: Gain access to Extreme's NetworkControl Center (NCC), available around the clock for assistance with technical inquiries, maintenance requests, and troubleshooting related to your Extreme Networks hardware and software.
- Operational Software Updates: Benefit from regular updates and upgrades to your operational software, keeping your network secure, efficient, and equipped with the latest features and functionalities.
- Next Business Day Parts Replacement: In case of hardware failure, the service offers a Next Business Day advance parts replacement policy, ensuring minimal downtime for your network equipment.
- Real-Time Network Health Insights: Utilize the Extreme Networks Managed Services Gateway for immediate access to your network's health, performance metrics, saved configurations, inventory databases, and standardized network reports.
Technical Details of the Product
- Service Duration: 1 Year
- Availability: 24x7 Support
- Response Time: Next Business Day for parts replacement
- Monitoring Tools: Extreme Networks Managed Services Gateway
- Access Methods: Telephone, web access, and email support
How to Install
To get started with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these steps:
- Contact Extreme Networks or your authorized reseller to purchase the service package.
- Upon activation, ensure your network devices are registered in the Extreme Networks Managed Services Gateway.
- Implement the necessary configurations to allow for remote monitoring of your network.
- Familiarize yourself with the NCC access procedures to report issues and request support.
- Regularly review the network performance reports and alerts provided by the service for ongoing maintenance and improvement.
Frequently Asked Questions
- What types of devices are covered under the ExtremeWorks Managed Services MonitoringPLUS? Coverage includes all specified Extreme Networks hardware and software products as defined in the service agreement.
- How does the remote monitoring work? The service continuously monitors your network devices through a secure connection, collecting data on performance and security issues, which is then analyzed for potential alerts.
- What should I do if I encounter an issue with my network? Contact the Extreme NetworkControl Center (NCC) via telephone or web access for immediate support and assistance with troubleshooting and maintenance requests.
- Is there any additional cost for software updates and upgrades? No, operational software updates and upgrades are included in the service package at no additional cost.
- Can I access reports and insights from my network at any time? Yes, the Extreme Networks Managed Services Gateway provides real-time access to network health, performance data, and standardized reports whenever you need them.
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